Shalanda Campbell
Danville,IL
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
17
17
years of professional experience
Work History
Insurance Customer Service Representative
Get Insured
Danville, IL
04.2024 - Current
- Provided comprehensive assistance to clients regarding policy inquiries and claims processing.
- Resolved customer issues efficiently, enhancing overall satisfaction and retention rates.
- Educated clients on coverage options, ensuring informed decision-making for insurance needs.
- Collaborated with underwriting team to streamline policy issuance and renewal processes.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Family Support Specialist
Addus
Charleston, USA
04.2022 - 03.2024
- Supervised DCFS visits between parents and their children, ensuring a safe and supportive environment.
- Provided support and resources to families in need, ensuring effective communication and case management.
- Provided emotional support to families navigating complex social service systems.
- Coordinated assessments to identify family needs and develop tailored support plans.
- Facilitated workshops on parenting skills and resource navigation for diverse families.
- Collaborated with community organizations to enhance service delivery and resource availability.
- Monitored progress of families toward goals, adjusting plans based on ongoing assessments and feedback.
Marketing Sales Director
Eden Supportive Living
Champaign, USA
10.2021 - 02.2022
- Developed and implemented marketing strategies to enhance community engagement and increase occupancy.
- Developed and executed sales strategies to enhance revenue growth across multiple service lines.
- Led a high-performing sales team, fostering collaboration and driving accountability for achieving targets.
- Cultivated relationships with key stakeholders, enhancing partnerships to support community outreach initiatives.
- Streamlined sales processes, resulting in increased efficiency and improved customer satisfaction scores.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
Social Media Marketing (Work From Home)
Amazon
Champaign, USA
07.2017 - 06.2021
- Served as a grammar and legalities checker for social media customer service responses, ensuring compliance and accuracy before publication.
- Collaborated with the marketing team to create engaging content and analyze performance metrics to drive brand awareness.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Dispatcher/Customer Service Representative
Sitel for AAA Emergency Roadside
Las Vegas, USA
11.2013 - 07.2017
- Handled customer inquiries and dispatched services efficiently, maintaining high levels of customer satisfaction.
- Coordinated emergency roadside assistance for stranded motorists, ensuring timely response and customer satisfaction.
- Maintained accurate records of service calls, documenting details for improved operational efficiency and tracking.
- Collaborated with towing services and repair shops to streamline response times and enhance service delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Medical Records/Receptionist
Apria Health Care
Champaign, USA
04.2009 - 01.2013
- Managed patient records, ensuring accuracy and confidentiality while providing administrative support to medical staff.
- Managed patient information systems to ensure accurate and efficient data entry and retrieval.
- Coordinated with healthcare staff to facilitate seamless processing of medical records requests.
- Streamlined filing procedures, improving accessibility of patient documents for clinical teams.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
05-2027
Skills
- Document drafting
- Microsoft Office proficiency
- Legal research
- Case management
- Communication skills
- Administrative support
- Problem solving
- Medical records management
- Proofreading and editing
- Social work practices
- Behavioral assessment techniques
- Community outreach initiatives
- Effective communication strategies
- Conflict resolution skills
- Team collaboration
- Parenting education programs
- Child development knowledge
- Behavioral support methods
- Effective communication
- Email management
- Data entry expertise
Timeline
Insurance Customer Service Representative
Get Insured
04.2024 - Current
Family Support Specialist
Addus
04.2022 - 03.2024
Marketing Sales Director
Eden Supportive Living
10.2021 - 02.2022
Social Media Marketing (Work From Home)
Amazon
07.2017 - 06.2021
Dispatcher/Customer Service Representative
Sitel for AAA Emergency Roadside
11.2013 - 07.2017
Medical Records/Receptionist
Apria Health Care
04.2009 - 01.2013
Bachelor of Arts - Psychology
Southern New Hampshire University
Education
SNHU Honor Roll Student
Assessments
Data entry: Attention to detail, Proficient, 09/01/24, Maintaining data integrity by detecting errors. Full results: Proficient.
SNHU Honor Roll- 2026
SNHU Honor Roll Student 2026