Shalanda Rhodes
Cincinnati ,OH
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Customer Service Representative III
LEM Products
09.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Managing Cosmetologist
Shades of Beauty
02.2015 - 02.2016
- Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.
- Developed a loyal clientele base through personalized consultations, customized treatments, and consistent exceptional service.
Telephone Interviewer
ORC International
04.2012 - 07.2014
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Gathered data and insights from participants during telephone interviews.
Education
Associate of Arts -
Tri County Beauty College
155 Northland Blvd02-2015
High School Diploma -
Mt Healthy High School
8101 Hamilton Ave 06-1998
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft PowerPoint
- Retail store support
- Escalation management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative III
LEM Products
09.2016 - Current
Managing Cosmetologist
Shades of Beauty
02.2015 - 02.2016
Telephone Interviewer
ORC International
04.2012 - 07.2014
Associate of Arts -
Tri County Beauty College
High School Diploma -
Mt Healthy High School
Similar Profiles
Danilo BenigDanilo Benig
Test & Product Engineering Consultant at LEM International SA, SwitzerlandTest & Product Engineering Consultant at LEM International SA, Switzerland
Jaylen TolbertJaylen Tolbert
Truck Driver at Lem LogisticsTruck Driver at Lem Logistics
Mariia RukhanskaMariia Rukhanska
Manager of the Center for Ukrainian Refugees at Profirst (via Lem Interim)Manager of the Center for Ukrainian Refugees at Profirst (via Lem Interim)