Shalandria Julien
Waco,TX
Summary
I am looking to obtain a career where I can excel and grow, love , enjoy , be with the company long term and be able to assist the company. I have an outstanding background in customer service, development and sales .Addresses all questions and concerns with customer satisfaction in mind.
Overview
14
14
years of professional experience
Work History
Assistant Manager
PNC Bank
Mesquite, TX
05.2026 - Current
- Managed daily operations to ensure adherence to policies and procedures.
- Coordinated scheduling for staff, aligning resources with peak operational demands.
- Facilitated team meetings to outline goals, provide updates, and encourage teamwork.
- Supported growth by assessing and enhancing employee capabilities.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Handling business clients needs; opening accounts, credit cards, etc
BUSINESS BANKING ASSISTANT MANANGER
PNC Bank
01.2026 - 05.2026
- Managed daily operations to ensure adherence to policies and procedures.
- Coordinated scheduling for staff, aligning resources with peak operational demands.
- Facilitated team meetings to outline goals, provide updates, and encourage teamwork.
- Supported growth by assessing and enhancing employee capabilities.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Business accounts, opening, loans, merchants, treasury management
Branch and Business Center Assistant Manager
PNC Bank
Waco, TX
01.2025 - 01.2026
- Managed daily operations to ensure adherence to policies and procedures.
- Coordinated scheduling for staff, aligning resources with peak operational demands.
- Facilitated team meetings to outline goals, provide updates, and encourage teamwork.
- Supported growth by assessing and enhancing employee capabilities.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Teller Lead
PNC Bank
Waco, TX
03.2023 - 01.2025
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer integrity while balancing daily transactions to uphold financial accuracy.
- Trained new tellers on operational procedures, enhancing team performance and service delivery standards.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Universal Banker
PNC Bank
Waco, TX
06.2022 - 03.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Facilitated account openings and product recommendations to enhance client satisfaction and retention.
- Processed transactions accurately while maintaining compliance with banking regulations and policies.
- Collaborated with team members to streamline operational processes, improving overall workflow efficiency.
Branch Manager
First Convenience Bank
Bellmead, TX
09.2018 - 08.2022
- Customer transactions, including deposits, withdrawals, money orders and checks.
- Pulled daily direct deposit reports
- Handled various accounting transactions.
- Cash Handling
- Loan applications
- Opening Accounts
- Monthly Sales Target
Personal Banker
First Convenience Bank
Burleson, TX
02.2014 - 09.2018
Third Key Manager
Icing by Claire's
Fort Worth, TX
11.2012 - 02.2014
- Opening and Closing Store
- Cash Handling
- Answered questions regarding the store and its merchandise.
- Maintained records related to sales.
- Stocked shelves and supplies and organized displays.
- Kept store organized to maintain the visual appeal of the store
- Recommended merchandise to customers based on their needs and preferences.
- Greeted customers in a timely fashion while quickly determining their needs.
Education
Cosmetologist - Cosmetology
I.T.S Academy
Fort Worth, TX01.2013
High School Diploma -
North Crowley High School
Fort Worth, TX01.2012
Skills
- Team management
- Sales strategies
- Operations management
- Sales management
- Business development
- Teamwork and collaboration
- Customer service
Timeline
Assistant Manager
PNC Bank
05.2026 - Current
BUSINESS BANKING ASSISTANT MANANGER
PNC Bank
01.2026 - 05.2026
Branch and Business Center Assistant Manager
PNC Bank
01.2025 - 01.2026
Teller Lead
PNC Bank
03.2023 - 01.2025
Universal Banker
PNC Bank
06.2022 - 03.2023
Branch Manager
First Convenience Bank
09.2018 - 08.2022
Personal Banker
First Convenience Bank
02.2014 - 09.2018
Third Key Manager
Icing by Claire's
11.2012 - 02.2014
Cosmetologist - Cosmetology
I.T.S Academy
High School Diploma -
North Crowley High School