Shalanya Irwin
Tennille,GA
Summary
Skilled team player with strong background in medical & CSR environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
D&a consulting LLC
Tennille, GA
06.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained up-to-date knowledge of products and services to better assist customers.
- Managed ticket inventory and ensured accurate record-keeping.
- Provided exceptional customer service during high-volume events.
- Determined authenticity and applicability of presented tickets.
Customer Service Representative
Adecco staffing
Picayune, Ms
08.2021 - 05.2023
- Provided exceptional customer support through various communication channels.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Documented customer interactions accurately in the CRM system.
- Trained new representatives on company policies and customer service best practices.
- Maintained up-to-date knowledge of products and services to better assist customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Continuum global solutions
Picayune, ms
09.2020 - 08.2021
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Exceeded requirements and deadlines when providing products and services to customers.
- Communicated with clients over phone, email, and chat platforms.
- Utilized computer systems to research and record account information.
- Responded to questions and followed up on customer interactions.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Opened and closed accounts and processed applications.
- Trained new representatives on company policies and customer service best practices.
Customer Service Representative
Maximus federal
Bogalusa, La
10.2019 - 08.2020
- Answered incoming calls and assisted customers with questions.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Opened and closed accounts and processed applications.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Resolved customer inquiries, complaints, and issues while proactively using browser techniques to provide solutions.
Crew Trainer
Mcdonalds
Slidell, LA
01.2017 - 05.2018
- Trained new crew members on food safety and customer service standards.
- Assisted management in developing strategies to improve customer service standards.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Maintained up-to-date records of all employees' training progress and certification status.
- Coordinated with management to identify training needs and opportunities.
Education
High School Diploma -
THE WALK EDUCATION
Picayune, MsSkills
- Customer service representative
- Customer relationship management
- Active listening
- Live chat support
- Ticket resolution
- Training program development
- Soft skills training
Timeline
Customer Service Representative
D&a consulting LLC
06.2023 - Current
Customer Service Representative
Adecco staffing
08.2021 - 05.2023
Customer Service Representative
Continuum global solutions
09.2020 - 08.2021
Customer Service Representative
Maximus federal
10.2019 - 08.2020
Crew Trainer
Mcdonalds
01.2017 - 05.2018
High School Diploma -
THE WALK EDUCATION