Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shalar Smith

Pine Hill,AL

Summary

Experienced with coordinating and managing complex appointment schedules to ensure seamless operations. Utilizes strong organizational and communication skills to handle changing priorities effectively. Track record of enhancing client satisfaction through meticulous attention to detail and proactive problem-solving.

Overview

7
7
years of professional experience

Work History

Appointment Scheduler

D&D Health Care
04.2024 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.

Data Entry Clerk

CareCentrix
03.2022 - 04.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Customer Service Representative

Walmart
03.2020 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Correctional Officer

Holman Correction Facility
03.2018 - 04.2020
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.

Education

High School Diploma -

Excel High School
Excel, AL
05-2024

Skills

  • Calendar management
  • Meeting deadlines
  • Remote work capabilities
  • Follow-up skills
  • Accuracy and precision
  • Client relationship building
  • Data entry proficiency
  • Telephone management
  • Appointment confirmation
  • Scheduling expertise
  • Patient scheduling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Appointment Scheduler

D&D Health Care
04.2024 - Current

Data Entry Clerk

CareCentrix
03.2022 - 04.2024

Customer Service Representative

Walmart
03.2020 - 06.2022

Correctional Officer

Holman Correction Facility
03.2018 - 04.2020

High School Diploma -

Excel High School

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Shalar Smith