Summary
Overview
Work History
Education
Skills
Timeline
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Shalea Hendricks

Naperville,IL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Wireless Sales Consultant

The Cellular Connection - Verizon
11.2021 - Current
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Appliance Sales Specialist

Lowes Home Improvment
10.2020 - 10.2021
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Maintained product knowledge to assist and educate customers on options available.
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Management Associate

Hertz Local Edition
06.2017 - 10.2020
  • Created and updated records and files to maintain document compliance.
  • Oversaw training and onboarding process for all newly hired employees.
  • Prepared and charted data and metrics for detailed status reports.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Drove sales and customer service while assisting guests with rental services.
  • Recorded time allocated to projects and updated master tracking documents.
  • Marketed rental services and benefits to local businesses.
  • Created and optimized records management strategies to coordinate and protect information.

Education

Bachelor of Science - Business Administration And Data Analysis

Liberty University
Lynchburg, VA
05.2024

Bachelor of Science - Business Administration: Human Resource Management

Liberty University
Lynchburg, VA
05.2024

Skills

  • Account Management
  • Team Leadership
  • Creative Thinking
  • Documentation and Reporting
  • Inventory Management
  • Project Management
  • Decision-Making
  • Product Knowledge
  • Information Analysis
  • Business Needs Analysis
  • Strong Communication and Interpersonal Skills
  • Process Mapping

Timeline

Wireless Sales Consultant

The Cellular Connection - Verizon
11.2021 - Current

Appliance Sales Specialist

Lowes Home Improvment
10.2020 - 10.2021

Management Associate

Hertz Local Edition
06.2017 - 10.2020

Bachelor of Science - Business Administration And Data Analysis

Liberty University

Bachelor of Science - Business Administration: Human Resource Management

Liberty University

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Shalea Hendricks