Shalece Flakes
Summary
High-energy Lead Treatment Specialist desiring position in dental field for 9 years. Offering extensive experience supporting patients and staff in fast-paced offices. Excellent communicator and diligent about providing detailed education to improve dental health. A highly detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Lead Administrative Assistant
Larson Orthodontics
12.2022 - Current
- Participated in continuing education courses to stay current on industry trends and best practices, enhancing overall care provided within the practice.
- Streamlined appointment scheduling process, leading to improved patient satisfaction and reduced wait times.
- Contributed to a positive work environment by fostering strong teamwork among staff members and promoting open communication.
- Collaborated with orthodontists to implement new technologies and techniques, increasing efficiency and precision in orthodontic care.
- Assisted orthodontists with the application of braces, aligners, and other orthodontic appliances, ensuring proper placement for optimal treatment results.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Assisted in the development of treatment plans tailored to individual patients'' needs, resulting in more effective treatments with better outcomes.
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures and answering questions.
- Provided attentive support to patients during appointments by monitoring their comfort levels and addressing any concerns promptly.
- Trained new orthodontic assistants on proper techniques and protocols, ensuring consistent quality of care across the practice.
Lead Orthodontic Assistant
Pacific Dental Services
08.2017 - 11.2022
- Participated in continuing education courses to stay current on industry trends and best practices, enhancing overall care provided within the practice.
- Streamlined appointment scheduling process, leading to improved patient satisfaction and reduced wait times.
- Collaborated with orthodontists to implement new technologies and techniques, increasing efficiency and precision in orthodontic care.
- Assisted orthodontists with the application of braces, aligners, and other orthodontic appliances, ensuring proper placement for optimal treatment results.
- Coordinated efficient communication between patients, staff members, and insurance companies for seamless processing of claims and payments.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Orthodontic Assistant
Smile Brands
08.2014 - 08.2017
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Staged tray for procedures by arranging dental instruments and equipment.
- Developed comprehensive knowledge of various orthodontic appliances, enabling accurate preparation for each procedure.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Education
Certification of Completion - Dental Assisting
Moreno Valley College
Moreno Valley, CA06.2014
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05.2013
Skills
- Performance Improvement
- Microsoft PowerPoint
- Internal Communications
- Scheduling
- Orthodontic case presentation
- Supply Ordering
- Record preparation
- Orthodontic software proficiency
- Office Administration
- Orthodontic team collaboration
- Orthodontic patient satisfaction
Timeline
Lead Administrative Assistant
Larson Orthodontics
12.2022 - Current
Lead Orthodontic Assistant
Pacific Dental Services
08.2017 - 11.2022
Orthodontic Assistant
Smile Brands
08.2014 - 08.2017
Certification of Completion - Dental Assisting
Moreno Valley College
High School Diploma -
Rancho Verde High School
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