Marie Josee Jean Phele
MIAMI GARDENS,US
Summary
Accomplished and driven Administrative Lead with over 10 years of experience in managing administrative functions within a fast-paced office environment. Seeking to apply skills, expertise, and leadership abilities to contribute to the continued success of Aventura Surgery Center. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE LEAD
MDNOW URGENT CARE/HCA HEALTHCARE, PEMBROKE PINES
11.2019 - Current
- Perform day-to-day operations, primarily front office area and facility to ensure smooth and efficient execution of MD Now/HCA processes.
- Develop strategies to streamline and improve office procedures
- Answered and managed at least 60 incoming and outgoing calls while resolving issues.
- Increase customer service success rates by 85 % continuously for 6 months by quickly resolving issues
Develop and implement strategies to streamline office operations - Assist clinic staff in registering and discharging 55 patients daily, including insurance verification, payment collection, and scheduling follow-up visits.
- Establish job expectations and conducts individual and group coaching and training interventions for new and tenured clinic employees.
- Monitor staff and clinic performance and alert Area Manager and/or appropriate departments on any challenges interfering with patient care.
- Manage clinic budgets to regulate spending, payroll processes, and other clinic expenses, and create, maintain, flex staff schedules based on clinic needs.
- Maintain company's financial operations by preparing, analyzing, and presenting financial reports to executive leadership.
- Sort and distributed office mail and recorded incoming shipments for corporate records
- Train and supervise employees on office policies and procedures
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
RECEIVING AND WAREHOUSE MANAGER
LOEW'S HOTEL CORPORATION
09.2017 - 10.2019
- Processed all goods and materials received in ERP System for payment purposes
- Fulfilled requisitions from departments and used FIFO method for perishables and short-term life items
- Created red alert and reordered level for all items in warehouse and placed order for timely replenishment.
- Established and implemented policies and strategies that led to decrease discrepancies from 30 to 10 percent in warehouse.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules which lead to production increase of 40%.
- Developed and implemented policy and procedure updates to improve workflow and productivity
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
Inbound Logistics Coordinator
United Nations, Goma CD
01.2011 - 12.2016
- Monitored all processes of Reception and Inspection from start until payment completed
- Coordinated and monitored deliveries of 5 shipments on daily basis.
- Performed physical inspection and supervised staff in receiving goods and materials acquired by mission;
- Distributed workload among receiving staff and prepared work schedule and times frame for completion of tasks
- Certified acceptance/rejection status on R&I reports or discrepancy report for goods and equipment and processed goods received in SAP for payment.
- Monitored data updated in the inventory management system Manual and the electronic Receiving & Inspection register
- Performed quality control monitoring physical inspection for over 200 shipments per year.
- Prepared as required summary report and weekly logistic report to submit to Chief Property Management
- Ensured that goods have been delivered according to requisition and purchase order with no over-deliveries accepted
- Conducted Board of Survey for assets and equipment written off in and generate average of 30% residual value with disposal process.
- Tracked orders and notified customers of status or potential delays.
ADMINISTRATIVE AND RECEIVING ASSISTANT
UNITED NATIONS, PORT AU PRINCE HAITI
05.2005 - 12.2010
- Monitored incoming correspondence from consignee and shipping company Reviewed Receiving case file and accurately studied pertaining documents
- Processed paperwork to finance section for payment Enter all acquired material and equipment in organization inventory system
- Distributed workload and Supervised the R&I activities of assigned Team during the physical inspection
- Assigned label and barcode for easy tracking of attractive items high value material acquired by organization with compliance of relevant guidelines of company
- Verified accuracy of information recorded on manual report
- Ensured that physical inspection has been completed and equipment properly segregated and labeled
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Handled day-to-day shipping and receiving overseeing more than 60 packages and other shipments per day.
Education
HIGH SCHOOL DIPLOMA - General Studies
COLLECGE ST MARTIN DE PORRES
HINCHE06.2005
No Degree - Human Resources Management
Cornell University
Ithaca, NY07.2013
No Degree - Logistics And Materials Management
AMERICAN GRADUATE UNIVERSITY
Covina, CA08.2014
No Degree -
Capella University
Minneapolis, MNSkills
- Leadership and Team Management: Led teams of up to 15 employees, consistently promoting team spirit, encouraging cooperation, and fostering professional growth
- Communication: Ability to communicate with both internal teams and external stakeholders, conveying complex information in clear, concise manner
- Process Improvement: Experienced at identifying inefficiencies in workflows and developing solutions to optimize processes
- Customer Service
- Office Operations
- Project Management Abilities
- Performance Improvement
- Medical Terminology
- Administrative Support
- Project Management Abilities
- Performance Improvement
- Supply Chain Coordination
- Medical Terminology
- Shipping and Receiving Understanding
- Administrative Support
- Project Management Abilities
Accomplishments
- Assisted management with the training 15 new staff members.
- Advanced from Front Desk to Administrative Lead within 6 months for promotion.
- Successfully resolve 10 customer issues per week.
- Responded to over 12 customer inquiries each day.
Certification
- ENTERPRISE RESOURCESS PLANNING ERP, SAP/UNITED NATIONS(UMOJA)
- ENVI
- SAP
- ADACO
- PRINCE 2 PROJECT MANAGEMENT
- GENERAL OFFICE ADMINISTRATION
Languages
English
Full Professional
French
Native or Bilingual
CREOLE
Native or Bilingual
Spanish
Elementary
Timeline
ADMINISTRATIVE LEAD
MDNOW URGENT CARE/HCA HEALTHCARE, PEMBROKE PINES
11.2019 - Current
RECEIVING AND WAREHOUSE MANAGER
LOEW'S HOTEL CORPORATION
09.2017 - 10.2019
Inbound Logistics Coordinator
United Nations, Goma CD
01.2011 - 12.2016
ADMINISTRATIVE AND RECEIVING ASSISTANT
UNITED NATIONS, PORT AU PRINCE HAITI
05.2005 - 12.2010
HIGH SCHOOL DIPLOMA - General Studies
COLLECGE ST MARTIN DE PORRES
No Degree - Human Resources Management
Cornell University
No Degree - Logistics And Materials Management
AMERICAN GRADUATE UNIVERSITY
No Degree -
Capella University
- ENTERPRISE RESOURCESS PLANNING ERP, SAP/UNITED NATIONS(UMOJA)
- ENVI
- SAP
- ADACO
- PRINCE 2 PROJECT MANAGEMENT
- GENERAL OFFICE ADMINISTRATION
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