Shaleena Griffin Thornsbury
Madras,OR
Overview
10
10
years of professional experience
Work History
Design Consultant
La-Z-Boy Furniture Galleries
Bend, OR
01.2024 - Current
- Exceeded sales targets, provided outstanding customer service, and promoted in-home design initiative while possessing extensive product knowledge.
Customer Representative
Diversified Heating & Cooling, Inc.
Bend, OR
02.2023 - 10.2023
- Organized maintenance appointments for customer heating and cooling systems efficiently. Managed escalated customer cases, employing effective troubleshooting techniques over the phone. Ensured excellent customer service, fostering positive relationships with clients.
Sleep expert
BedMart
Bend, OR
11.2021 - 08.2022
- Assisted customers in finding perfect mattresses tailored to individual needs through effective questioning. Administered store schedules, consistently opening and closing on time. Accounted for all funds by managing cash register and maintaining thorough records. Arranged product deliveries while prioritizing superior customer service interactions. Responded to phone inquiries and facilitated order placements for enhanced shopper experience.
T-Mobile Mobile event expert
T-Mobile Premium Retailers
Bend, OR
05.2021 - 07.2021
- Oversaw transportation of truck inventory to various events. Created inviting atmospheres while achieving performance metrics in sales and quality. Demonstrated products and provided service solutions based on customer requirements.
T-Mobile Sales Representative
T-Mobile Premium Retailers
Hillsboro, OR
11.2015 - 05.2021
- Delivered solutions by meeting monthly sales objectives across five categories, including handsets and tablets. Developed strong customer relationships through effective communication and trust-building. Utilized personalized questioning techniques to match products with customer requirements. Resolved account service and device issues to ensure customer satisfaction.
Education
High school diploma - undefined
Madras High School
Madras, OR06.2012
Skills
- Computer literacy and skills
- Cash handling expertise
- Front desk operations
- Microsoft Excel and Word
- Sales experience
- Property management
- Merchandising proficiency
- Salesforce utilization
- Housekeeping experience
- Retail sales expertise
- Customer service excellence
- Food safety certification
Timeline
Design Consultant
La-Z-Boy Furniture Galleries
01.2024 - Current
Customer Representative
Diversified Heating & Cooling, Inc.
02.2023 - 10.2023
Sleep expert
BedMart
11.2021 - 08.2022
T-Mobile Mobile event expert
T-Mobile Premium Retailers
05.2021 - 07.2021
T-Mobile Sales Representative
T-Mobile Premium Retailers
11.2015 - 05.2021
High school diploma - undefined
Madras High School