SHALEIKA CANCEL FERNÁNDEZ
Austin,USA
Summary
Results-driven professional with over 15 years of experience in the customer service industry, consistently recognized for excellence and commitment to quality. Achievements include earning the Employee of the Month award in February 2012 and February 2023, reflecting a strong dedication to outstanding service. Proven ability to work independently while maintaining meticulous attention to detail and effective time management. Actively seeking opportunities to leverage expertise and contribute to organizational success.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Internet Vision Development, INVID, LLC.
03.2018 - 10.2025
- Support Sales Manager and Account Executives in ongoing administrative functions such as appointments, updating prospects' contact information, revising marketing materials, reports, and forms.
- Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional conferences.
- Monitored and responded to client e-mail and phone calls. Ensured understanding of their concerns and supplied solutions.
- Is a full-service Information Technology company specializing in Software Development and SharePoint with more than 15 years of experience.
Pre-Qualification Officer (Corporate Online Division)
EduK Group, Inc.
03.2017 - 03.2018
- Connected with prospective students, making sure they meet the required qualifications.
- Guided students to meet with Campus personnel and complete the enrollment process.
- Provided general information about registration, program selection, and academic requirements of the institution.
- Knowledgeable in member institutions, academic programs, financial aid, and other relevant areas to appropriately answer questions and find students who are a good fit.
- Company dedicated to becoming the leading provider of post-secondary education to the Hispanic market and community.
Inside Channel Account Manager – Home Based
ADTRAN, Inc.
09.2015 - 07.2016
- Manage and develop sales within the ADTRAN partner channel with a focus on Internetworking and Wireless Solutions.
- Responsible for onboarding new customers and developing their relationships with ADTRAN’s services and products, as well as driving revenue for established large accounts.
- In charge of the Valley area, from Ohio to Alabama, generating sales by reaching out to end-users’ contacts in private, public, and education sectors. Respond to inbound sales inquiries and create reports for sales funnels.
- Global provider of telecommunications networking equipment and internetworking products.
ACE – Customer Service, Scheduler, and Sales
SpareFoot
06.2014 - 08.2015
- Contributed to half of the total revenue as a sales representative
- Managed schedules for 80+ employees
- Forecasted for call coverage
- Provides residential and commercial storage solutions.
Supervisor – Promoted to this position from Office Coordinator
Four Seasons Hotels
07.2012 - 06.2014
- Assigned duties to employees and inspected work in conformance with prescribed standards for quantity, quality, cleanness, guest satisfaction, and safety
- Investigated complaints regarding housekeeping services, equipment, and applied corrective action to resolve issues
- Conducted orientation training and in-service training to explain policies, procedures, and demonstrate the appropriate use and maintenance of equipment
- Provided recommendations to enhance service to ensure efficiency in operations
- Examined building to assess need for repairs, replacement of furniture or equipment, and provided recommendations to management
- Maintained data records regarding work assignments, personnel actions, timecards, and periodic reports
Office Coordinator
Four Seasons Hotels
11.2010 - 07.2012
- Office experience- scheduling, telephone skills, drafting emails, weekly meetings, verbal/written communications, dependability, attention to detail, filing confidential documents, and administrative writing skills.
- Recorded guests' telephone calls in logbook/database; identified action taken by the employee responsible
- Transferred calls to various departments within the organization
- Employed an internal system to page employees, organized the housekeeping office, ensured files were updated, and fulfilled other administrative tasks
- Administered the property management system, including in-house guest list, rollaway/crib report, and check-out list
- Delegated sections to house attendants and supervisors, and prepared a discrepancy report
- Monitored the number of rooms being released
- Tracked all guests requested items and recorded engineering deficiencies in the logbook/database
Education
Bachelor of Arts - Psychology
InterAmerican University of Puerto Rico
San Juan, PR01.2009
Skills
- Appointment coordination
- Technical software proficiency
- Document management
- Inventory reporting
- Effective organizational skills
- Effective verbal communication
- Client relationship management
- Skilled in CRM software
- Technical Skills: Salesforce, Zoominfo, and HubSpot – Microsoft 365, Word, Excel, PowerPoint, and Outlook
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Inside Sales Representative
Internet Vision Development, INVID, LLC.
03.2018 - 10.2025
Pre-Qualification Officer (Corporate Online Division)
EduK Group, Inc.
03.2017 - 03.2018
Inside Channel Account Manager – Home Based
ADTRAN, Inc.
09.2015 - 07.2016
ACE – Customer Service, Scheduler, and Sales
SpareFoot
06.2014 - 08.2015
Supervisor – Promoted to this position from Office Coordinator
Four Seasons Hotels
07.2012 - 06.2014
Office Coordinator
Four Seasons Hotels
11.2010 - 07.2012
Bachelor of Arts - Psychology
InterAmerican University of Puerto Rico