Shaleise Jernigan
Shelbyville,TN
Summary
Dynamic professional with extensive experience in customer service at Food Lion, adept at problem resolution and complaint handling. Proven track record of enhancing customer loyalty through empathetic interactions and effective conflict management. Detail-oriented with strong planning skills, consistently achieving high satisfaction ratings and operational efficiency.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Wal-Mart Supercenter
Shelbyville, TN
06.2022 - 04.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Representative
Food Lion
Shelbyville, TN
01.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Dollar General
Shelbyville, TN
03.2016 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-2016
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Verifying order accuracy
- Problem resolution
- Complaint handling
Timeline
Personal Shopper
Wal-Mart Supercenter
06.2022 - 04.2025
Customer Service Representative
Food Lion
01.2021 - 05.2022
Sales Associate
Dollar General
03.2016 - 08.2020
High School Diploma -
Shelbyville Central High School