Shalen Stamps
Lawrenceville,GA
Summary
Highly motivated insurance claims professional with an extensive claims background that includes but is not limited to coaching, training and leadership in both non-complex and complex/injury environments. . My experience has provided the understanding of the role of leaders including but not limited to key areas such as communication, development, coaching and a shared focus on achieving results,. Additionally, the importance being committed to providing a remarkable experience for customers. I am confident that my claims knowledge, experience and leadership capabilities have prepared me for the Learning Delivery Facilitator position.
Overview
11
11
years of professional experience
Work History
Claim Specialist - Express Lead
State Farm
Dunwoody, GA
01.2015 - Current
- Primary Resource to Express Associates to improve understanding of current claim processes, tools and resources including but not limited to SCPs.
- Provide coaching/training/feedback to Express Associates to to meet objectives in addition to providing remarkable customer service
- Assists in training and/or mentoring less experience associates
TWA - Property-Express Team Manager
State Farm
Dunwoody, GA
04.2019 - 10.2019
- Responsible for first-line management of assigned Auto Claim personnel, which includes hiring, training, coaching, performance management and salary activities
- Leads team toward desired department and company goals
- Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
- Promotes development of employees
Claim Specialist - Injury
State Farm
Duluth, GA
01.2012 - 01.2015
- Handled claims involving first party and/or third party litigation, which may include complex/non-routine lawsuits and alternative dispute resolutions
- Resolved claims of disputed liability
- Recognized and explained terms of policy as appropriate, not limited to resolving coverage questions
- Used knowledge of medical and liability issued to handle claims within given authority
Education
Bachelor of Science - Criminal Justice
Mercer University
Macon, GA05.2011
Skills
- Training
- Coaching
- Remarkable Customer Service
- Complex property damage and injury Claims
- Leadership
- Associate development
- Strong communication skills
Timeline
TWA - Property-Express Team Manager
State Farm
04.2019 - 10.2019
Claim Specialist - Express Lead
State Farm
01.2015 - Current
Claim Specialist - Injury
State Farm
01.2012 - 01.2015
Bachelor of Science - Criminal Justice
Mercer University
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