Shaley Martino
Delta,PA
Summary
Im a very good people person and react well to group energy and environments
Overview
8
8
years of professional experience
Work History
Server
Waffle House
Forest Hill, MD
05.2021 - Current
- Delivered exceptional customer service in fast-paced environment.
- Operated point-of-sale system for accurate order processing.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted in training new staff on menu items and service standards.
- Resolved customer complaints efficiently to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables simultaneously while ensuring guest satisfaction.
- Adhered to health and safety regulations to maintain compliance standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Improved dining experience by providing prompt, attentive service to guests.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Managed inventory of dining supplies to prevent shortages during service.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Equipment Operator
Syncreon
09.2023 - 12.2024
- Operated heavy machinery to ensure efficient material handling and production flow.
- Conducted routine equipment inspections to maintain safety and operational standards.
- Collaborated with team members to optimize workflow and achieve production targets.
- Trained new operators on best practices for equipment usage and safety protocols.
Cook
Boston Market
Bel Air, MD
01.2018 - 06.2020
- Assisted in preparing ingredients, ensuring freshness and quality for meal preparation.
- Learned and followed food safety protocols to maintain a clean kitchen environment.
- Supported senior cooks in executing menu items according to established recipes.
- Organized workstation efficiently, enhancing workflow and minimizing preparation time.
- Collaborated with team members to ensure timely delivery of meals during peak hours.
- Maintained kitchen equipment cleanliness, contributing to overall operational efficiency.
- Adapted quickly to changing menus and dietary restrictions while assisting in meal prep.
- Engaged in ongoing training opportunities to improve culinary skills and techniques.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
Education
Animal Science
North Harford High School
Pylesville, MD05.2018
Skills
- Critical thinking
- Time management
- OSHA compliance
- Decision-making
- Team communication
- Adaptable and flexible
- Dependable and punctual
- Teamwork and collaboration
- Analytical thinking
References
Cook experience
Greg Waffle House manager
410-935-1704
Server experience
Kiersten shift manager
443-528-1764
Overall work ethic
Diane boss
410-937-6767
Timeline
Equipment Operator
Syncreon
09.2023 - 12.2024
Server
Waffle House
05.2021 - Current
Cook
Boston Market
01.2018 - 06.2020
Animal Science
North Harford High School