SHALEY SHERMAN
Santee,CA
Summary
Dynamic professional with a proven track record in behavior intervention and escrow coordination, enhancing treatment effectiveness by 40% at Advanced Behavior Interventions. Known for strong communication skills and meticulous research, facilitating the development of targeted interventions. Experienced in streamlining closing processes to ensure client satisfaction and safety. Career aspirations focus on advancing innovative treatment strategies while maintaining high standards of client care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Behavior specialist
Advanced Behavior Interventions
03.2024 - 12.2024
- Thorough assessments and data analysis identified behavioral patterns and develop targeted interventions, increasing treatment effectiveness by 40%
- Conducted weekly progress assessments and adjusted interventions as needed, improving client outcomes
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors and inform targeted interventions
- Implemented crisis prevention techniques when necessary, effectively de-escalating challenging situations while prioritizing client safety and well-being
Junior Title Officer
Innovative Title Company
San Diego, CA
05.2021 - 07.2023
- Knowledge of every step in a title transaction with excessive detail, including but not limited to opening orders, examine, proofread and datedown preliminary reports, removing items appropriately and adding supplements, clearing SI, abstracting documents, e-recording/recording physical documents, closing transactions, processing pay offs, sending original documents to appropriate clientele
- Explaining preliminary title reports to all parties at a Junior Title officer level
- Reviewing and approving demands for payoff department
- Knowledge of Datatree, Datatrace and Titlepoint
Receptionist/Title Assistant
WFG National Title Company
San Diego, CA
04.2019 - 04.2021
- Manage admin functions (Create and log incoming recordables and files, order supplies/couriers, track documents, etc.) for office personnel
- Demonstrate proficiency in phone/front-desk etiquette in a high-volume environment
- Praised by management for the quality and timeliness of reports while handling inventory
- Detail oriented and exemplary customer service delivery; a team-player attitude
Title Closer/Payoff Specialist
Stewart Title (FKA Title365)
06.2015 - 10.2018
- Interpret preliminary reports/legal documents pertaining to land ownership and property sales
- Analyze judgments, liens and taxes attached to a specific property
- Verify and process legal documents for the San Diego Recorder’s office
- Ensure a productive and quickly executed Escrow
- Variety of clerical skills such as filing, printing, faxing and scanning documents
- Successfully execute assigned tasks and projects with urgency in order to meet strict deadlines
- Calculate and disburse large amounts of funds to finalize real estate sales and refinances
- Strict execution and understanding of procedures in order to achieve full satisfaction
Education
BA - Psychology
Simpson University
Redding, CA04.2014
Skills
- Behavior intervention
- Picture exchange communication system
- Natural environment teaching
- Treatment plans
- Self-management strategies
- Positive reinforcement strategies
- Strong communication skills
- Fraud detection skills
- Research and analysis
- Property records research
- Closing process
- Documentation review
- Escrow coordination
Additional Information
Proficient in Microsoft Office (Word, Excel, PowerPoint)., Typing speed: 45 WPM., Volunteer at La Mesa Healthcare., Extended coursework completed: DBT - Dialectical Behavior Therapy, Parenting - Developmental Growth, Grief and Loss, Helping Women Recover, Beyond Anger and Violence.
References
Available upon request.
Accomplishments
- 40 hour RBT Training
- Recipient of a 4 year full athletic Scholarship to Simpson University
- Corse work in Grief and loss, Parenting, DBT, and Rational Emotive Behavioral Therapy
Certification
- CPR
- First Aid
References
References available upon request.
Timeline
Behavior specialist
Advanced Behavior Interventions
03.2024 - 12.2024
Junior Title Officer
Innovative Title Company
05.2021 - 07.2023
Receptionist/Title Assistant
WFG National Title Company
04.2019 - 04.2021
Title Closer/Payoff Specialist
Stewart Title (FKA Title365)
06.2015 - 10.2018
BA - Psychology
Simpson University