Shalia De Four
Augusta,GA
Summary
Seasoned in leading e-Commerce and front-end operations at Kroger and Giant Food LLC, I excel in strategic planning, operational oversight, and team building. Expertise in Microsoft Office and exceptional communication skills have driven significant performance improvements. Achieved sales and efficiency targets through innovative management and cost control.
Overview
9
9
years of professional experience
Work History
Store Management/E-Commerce Supervisor
Kroger
Grovetown, GA
05.2024 - Current
- Supervise daily operations of the e-Commerce department to achieve sales goals and budget targets
- Recruit, train, and develop team members to optimize performance and productivity
- Collaborate with upper management to align departmental objectives with company strategies
- Monitor inventory and implement cost control measures to ensure efficiency
E-Commerce Department Lead
Kroger
Grovetown, GA
08.2022 - 05.2024
- Managed scheduling, task assignments, and team development to meet departmental KPIs
- Implemented operational improvements, enhancing service quality and efficiency
Assistant Front-End Manager
Giant Food LLC
Parkville, MD
11.2021 - 12.2022
- Directed daily operations, including cashier supervision and interdepartmental coordination
- Utilized software to manage payroll, scheduling, and inventory processes
- Ensured adherence to closing procedures, including cash handling and security protocols
Sales Associate
Torrid LLC
Nottingham, MD
03.2021 - 01.2022
- Delivered exceptional customer service, assisting with styling and purchasing decisions
- Managed inventory tasks to support sales objectives
Call Center Customer Service Representative
CMD Outsourcing Solutions
Baltimore, MD
07.2019 - 09.2019
- Resolved billing and registration inquiries for university students, ensuring accurate solutions
- Assisted with financial aid calculations and escalated complex issues to appropriate teams
Customer Service Associate & Front-End Office Assistant
Giant Food LLC
Parkville, MD
07.2016 - 02.2018
- Supported front-end operations, balancing cash flow and managing payroll
- Provided customer service, addressing purchasing issues with professionalism and care
Education
Bachelor’s Degree - Business Management
Strayer University
Baltimore, MD03.2020
Skills
- Team Building Expertise
- Strategic Planning & Budget Management
- Operational Oversight
- Vendor Relations & Contract Negotiation
- Workforce Management (Kronos)
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Communication & Customer Service
Volunteer Experience
Project Homeless Connect, Baltimore, MD, 01/01/16, Guided participants to access essential services, including housing and food resources., Maintained ongoing mentorship with participants, providing companionship and support.
Timeline
Store Management/E-Commerce Supervisor
Kroger
05.2024 - Current
E-Commerce Department Lead
Kroger
08.2022 - 05.2024
Assistant Front-End Manager
Giant Food LLC
11.2021 - 12.2022
Sales Associate
Torrid LLC
03.2021 - 01.2022
Call Center Customer Service Representative
CMD Outsourcing Solutions
07.2019 - 09.2019
Customer Service Associate & Front-End Office Assistant
Giant Food LLC
07.2016 - 02.2018
Bachelor’s Degree - Business Management
Strayer University
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