SHALIMAR ADOLPHE

Oversaw the Housing Choice Voucher Program (HCVP) for over 850 families in assigned caseload, maintained compliance with Housing and Urban Development (HUD) regulations, and supported participants in obtaining eligible housing. The position involves direct client interaction, case management, and coordination with landlords and community partners.

Determines eligibility for participants in the Housing Choice Voucher Program (HCVP) and establishes housing assistance payments and tenants' rent portions in accordance with HUD and DCHA guidelines.

• Performs Case management and monitors compliance of federally or locally funded (Housing Choice Voucher Program Participants) HCVP, processes and approves/rejects Lease-up packages in accordance with the Housing Choice Voucher program.
• Conducts interviews with applicants and participant families to complete eligibility reviews for recertification, examines income, family composition, and other documentation to determine eligibility, necessary changes, including maintaining and updating case files, conducting follow-up calls, and checking in on monitoring the compliance, with continued participation in the Housing Choice Voucher Program (HCVP)
• Advised tenants on Housing Choice Voucher program policies, ensuring understanding of rights and responsibilities for informed decision-making.: Guide Housing Choice Voucher program (HCVP) policies, rent calculations, grievance procedures, and continued occupancy.
• Conducts extensive income verification through the Department of Human Services (ACEDS), WORK Number Verification, and Earned Income Verification (EIV) systems, ensuring compliance with federal and local regulations regarding rent calculations, income adjustments, and participant eligibility.
• Detected discrepancies in income reporting and documentation across participant files, resulting in the recovery of millions in back charges for under-reported or unreported income.
• Participated in maintaining accurate and complete HCV participant files; prepared draft and case summaries and updates; conducted regular audits; and confirmed that income, family composition, and other eligibility factors were properly reported, including recommendations regarding continued assistance in the Housing Voucher Program.
• Works closely with other Housing Program Specialists to audit and review case files, identifying procedural gaps, offering corrective measures, and ensuring accurate documentation.
• Provided detailed reports to senior management on discrepancies and fraud prevention efforts, enhancing quality assurance measures and compliance.
• Trains and mentors junior staff in quality control processes, ensuring standardized practices for income verification, file audits, and documentation review.
• Handles sensitive cases related to income discrepancies, contacting clients, employers, community agencies, and schools to clarify or substantiate reported income and household composition.
• Reviews landlord rent increase requests, determines the impact, recalculates present rent, and prepares necessary documents when increases are warranted.
• Reconciled accounts to ensure payments and accounts were in good standing, saving the agency over $1,000,000 in retroactive adjustments for underreported or unreported income.
• Identified and recommended improvements for ineffective processes to senior management, enhancing workflow and operational efficiency.
• Consults with tenants, landlords, and officials to resolve complex situations and determine appropriate measures for favorable outcomes.

• Conducted annual recertification interviews for clients seeking continued participation in the HCV Program, ensuring that all eligibility factors were met and proper documentation was secured.
• Verified client income using DEPARTMENT, DOES, and EIV income verification reports to ensure accurate rent adjustments.
• Directed clients in securing necessary documentation from employers, schools, and community agencies to substantiate eligibility.
• Managed tenant income re-examinations to determine continued occupancy eligibility, ensuring proper rent calculation and lease adjustments.
• Counseled prospective tenants on the policies and procedures for continued occupancy within the HCV Program.
• Addressed issues regarding rental payments and landlord interactions, scheduling appointments to gather necessary information for program continuation.
• Processed and coded tenant files for automatic data processing, ensuring accurate information flow for management inquiries and system updates.
• Developed monthly reports on rent collection, annual recertification schedules, and vacancy lease-ups to support strategic decision-making.
• Acted as lead trainer for junior staff, providing guidance on daily operations, including rent collection, recertifications, and maintenance protocols.
• Performed informal investigations to resolve discrepancies, recover delinquent accounts, and prepare cases for legal action when necessary.
• Managed sensitive tenant issues and inquiries, liaising between tenants, community agencies, and housing authority to facilitate effective communication and resolution.
• Processed and tracked work orders to ensure timely maintenance and repairs., updated tenant files, and maintained confidential records for all ongoing tenant cases.
• Scheduled and conducted informal conferences with tenants regarding delinquent accounts, helping resolve discrepancies through direct communication.