Janelle A. Ewing
Detroit,MI
Summary
Visionary and compassionate human services professional with a passion for empowering youth and families. Committed to leveraging advanced education, leadership experience, and a deep understanding of human services to create transformative outcomes. Seeking a position where I can apply my expertise to guide, motivate, and support individuals toward achieving success and stability.
Overview
15
15
years of professional experience
Work History
Housing Program Specialist
MiSide/Southwest Solutions – Supportive Services for Veteran Families (SSVF)
Detroit, MI
02.2023 - Current
- Lead comprehensive housing stabilization services for veterans and families experiencing homelessness, utilizing trauma-informed, strengths-based case management to promote long-term self-sufficiency.
- Conduct in-depth assessments and develop strategic, individualized service plans that integrate financial assistance, employment supports, behavioral health resources, and community services.
- Manage and allocate federal SSVF funding in compliance with program regulations, ensuring accurate documentation, fiscal accountability, and measurable housing outcomes.
- Cultivate cross-sector partnerships with landlords, property managers, VA agencies, and community providers to expand housing access and remove systemic barriers.
- Advocate at micro and mezzo levels to resolve legal, financial, and social determinants impacting housing stability, resulting in increased placement and retention rates.
Account Manager
Comcast
Sterling Heights, MI
09.2018 - 01.2023
- Managed a high-volume portfolio of client accounts, delivering solutions-focused service that improved retention, revenue integrity, and customer satisfaction metrics.
- Analyzed complex billing, service, and technical issues to design corrective action plans and streamline resolution processes.
- Collaborated with cross-functional departments to address service gaps, enhance customer experience, and implement process improvements.
- Educated clients on products and digital tools, increasing engagement and reducing repeat escalations.
Customer Solutions Supervisor
Always at Your Transportation
Detroit, MI
03.2011 - 08.2017
- Supervised daily operations and a multidisciplinary customer service team, ensuring alignment with organizational performance goals and compliance standards.
- Directed conflict resolution and crisis response for escalated client concerns, strengthening trust and service quality.
- Evaluated staff performance, delivered coaching and professional development, and implemented scheduling models that increased efficiency and coverage.
- Developed workflow protocols that reduced service delays and improved communication between dispatch, drivers, and clients.
Program Manager/Coordinator
Crosman High School
Detroit, MI
09.2010 - 06.2012
- Lead comprehensive housing stabilization services for veterans and families experiencing homelessness, utilizing trauma-informed, strengths-based case management to promote long-term self-sufficiency.
- Conduct in-depth assessments and develop strategic, individualized service plans that integrate financial assistance, employment supports, behavioral health resources, and community services.
- Manage and allocate federal SSVF funding in compliance with program regulations, ensuring accurate documentation, fiscal accountability, and measurable housing outcomes.
- Cultivate cross-sector partnerships with landlords, property managers, VA agencies, and community providers to expand housing access and remove systemic barriers.
- Advocate at micro and mezzo levels to resolve legal, financial, and social determinants impacting housing stability, resulting in increased placement and retention rates.
Education
Doctorate of Philosophy - Family Studies and Intervention
Walden University
Master of Philosophy - Family Studies and Intervention
Walden University
11-2025
Master of Science - Human Services (Family and Community Service)
Purdue Global University
Bachelor of Science - Human Services (Youth Administration)
Purdue Global University
Minor - Human Services (Child and Family Welfare)
Kaplan University
Skills
- Case Management and Advocacy
- Crisis Prevention and Intervention
- Program Coordination and Development
- Strong Communication and Interpersonal Skills
- Proficient in Microsoft Office Suite and Case Management Software
- Collaboration with Multidisciplinary Teams
Timeline
Housing Program Specialist
MiSide/Southwest Solutions – Supportive Services for Veteran Families (SSVF)
02.2023 - Current
Account Manager
Comcast
09.2018 - 01.2023
Customer Solutions Supervisor
Always at Your Transportation
03.2011 - 08.2017
Program Manager/Coordinator
Crosman High School
09.2010 - 06.2012
Master of Science - Human Services (Family and Community Service)
Purdue Global University
Bachelor of Science - Human Services (Youth Administration)
Purdue Global University
Minor - Human Services (Child and Family Welfare)
Kaplan University
Doctorate of Philosophy - Family Studies and Intervention
Walden University
Master of Philosophy - Family Studies and Intervention
Walden University
KEY STRENGTHS
- Unwavering dedication to the well-being and success of youth, families, and vulnerable populations.
- Proven ability to navigate complex systems and build collaborative relationships with stakeholders.
- Strong communication and interpersonal skills to motivate, guide, and support clients effectively.
- Continuous pursuit of education and professional growth to stay at the forefront of the human services field.
CORE COMPETENCIES
- Leadership and Supervision: Skilled in managing teams, setting performance goals, and driving results.
- Case Management: Proficient in individualized planning, resource allocation, and crisis intervention.
- Advocacy and Empowerment: Passionate about fostering resilience and creating opportunities for underserved populations.
- Program Development: Proven expertise in designing and coordinating impactful programs tailored to community needs.
- Cultural Competency: Deep understanding of multiculturalism, diversity, and ethical practices in human services.
- Technical Skills: Advanced proficiency in Microsoft Office Suite and case management software.