Shalimar Wallace
Rialto,CA
Summary
Detailed oriented and organized professional seeking a clerical position to utilize my strong administrative skills. I am committed to providing efficient support, maintaining accurate records, and ensuring smooth office operations while contributing to the organizational success of the company.
Experienced with guiding prospective students through admissions process. Utilizes strong communication and relationship-building skills to ensure seamless experience for applicants. Track record of collaborating with team members to achieve admissions goals and adapt to changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
10.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Internet & Phone Repair Rep
Charter Communications, Spectrum
08.2021 - 10.2022
- Managing large amounts of inbound and outbound calls promptly
- Identify customers' needs, clarify information, and provide solutions
- Frequently attend educational seminars to improve knowledge and performance level
- Increased customer satisfaction by addressing and resolving complaints on time.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to handle requests and questions properly.
Residential Advisor
Inland Empire Job Corps
03.2018 - 07.2021
- Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
- Assisted students in handling tough situations to resolve problems.
- Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
- Provided supervision for the cafeteria, laundry, and special activities of the facility.
- Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
- Guided students to integrate into both academic and social communities on campus.
Tax Preparer/Office Assistant
San Bernardino County
12.2016 - 03.2018
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Education
Associate of Science - Business Administration
Chaffey College
Rancho Cucamonga, CA02-2025
Associate of Arts - Psychology
Chaffey College
Rancho Cucamonga, CA07-2024
Skills
- Report writing
- Security guard license
- Leadership qualities
- Ethics and integrity
- Student recruiting
- Academic advice and counseling
- Time management
- Data entry
- Customer support
- Customer relations
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Adobe Certified Expert (ACE) – Adobe.
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Security Officer
Allied Universal Security Services
10.2023 - Current
Internet & Phone Repair Rep
Charter Communications, Spectrum
08.2021 - 10.2022
Residential Advisor
Inland Empire Job Corps
03.2018 - 07.2021
Tax Preparer/Office Assistant
San Bernardino County
12.2016 - 03.2018
Associate of Science - Business Administration
Chaffey College
Associate of Arts - Psychology
Chaffey College
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