Shalina Voss
Moreno Valley,CA
Summary
Customer Service Professional with experience providing exceptional customer support, resolving concerns, and maintaining professional phone etiquette in fast-paced environments. Skilled in clear communication, active listening, attention to detail, problem-solving, and maintaining a positive, customer-focused approach. Seeking a remote Customer Service role where customer service and communication skills will be utilized to provide efficient, professional support and positive customer experiences in a virtual environment.
Overview
5
5
years of professional experience
Work History
Apparel Sales Associate
Target
San Bernardino, California
05.2025 - 06.2026
- Assisted customers in selecting apparel items that best fit their needs and preferences.
- Educated customers about promotions and loyalty programs available.
- Resolved customer inquiries and concerns in a timely manner.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Provided detailed product knowledge to customers regarding fabric, fit, styling and care instructions.
- Collaborated with team members on special projects related to marketing campaigns or store events.
- Created displays within the store that highlighted seasonal trends or promotional deals.
- Participated in team meetings to discuss sales strategies and product knowledge.
- Maintained organized merchandise displays to enhance the shopping experience.
- Identified customer complaints or issues and provided prompt solutions to resolve them.
- Created price tags and merchandise signs for new items.
- Implemented promotional strategies to increase sales volume through effective merchandising techniques.
Retail Sales Associate
Walmart
San Bernardino, CA
01.2024 - 04.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Maintained cleanliness and organization of sales floor displays.
- Stocked shelves, ensuring merchandise was properly labeled and arranged.
- Trained new associates on store policies and operational procedures.
- Monitored inventory levels and reported discrepancies to management.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Helped customers by answering questions and locating merchandise.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
Restaurant Hostess
Mountain Mike's Pizza
Modesto, California
10.2022 - 12.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions..
- Handled guest inquiries and concerns professionally and promptly.
- Trained new hostesses on procedures and customer service standards.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted and seated guests in a welcoming manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Restaurant Customer Service Representative
Jack in the Box
Modesto, California
08.2021 - 09.2022
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Delivered exceptional customer service in fast-paced dining environment.
- Provided friendly, fast, and helpful customer service to all guests.
- Assisted customers with menu selections and special requests.
- Answered questions about menu items and made recommendations when requested.
- Promptly responded to customer inquiries or complaints in a polite manner.
- Demonstrated strong problem-solving skills when addressing customer issues.
- Collaborated with other departments to ensure excellent customer service was provided at all times.
- Managed cash register operations and processed transactions accurately.
- Ensured compliance with company policies related to front end operations.
- Encouraged customers to complete surveys regarding their satisfaction with our services and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning tables and counters.
Education
Cabrillo Point Academy
Moreno Valley, CASkills
- Customer service
- Effective communication
- Conflict resolution
- Customer engagement
- Problem-solving
- Attention to detail
- Organizational skills
- Time management
- Visual merchandising
- Payment processing
- Data entry
- Phone etiquette
- Active listening
- Adaptability
- Multitasking
- Communication skills
Timeline
Apparel Sales Associate
Target
05.2025 - 06.2026
Retail Sales Associate
Walmart
01.2024 - 04.2025
Restaurant Hostess
Mountain Mike's Pizza
10.2022 - 12.2023
Restaurant Customer Service Representative
Jack in the Box
08.2021 - 09.2022
Cabrillo Point Academy