Senior Software Quality Assurance professional with 17+ years of experience in the Pharmaceutical, Banking, and Healthcare industries.
Demonstrated expertise in quality assurance, computer system validation, and regulatory compliance.
Expertise in computer system life cycle and SDLC methodologies, including Agile, V, and Waterfall.
Delivered meticulous quality oversight for various computer systems, including SaMD, GxP systems, and enterprise-level business systems, while actively leading the entire SDLC with a focus on regulatory compliance and industry standards.
Successfully ensured software systems comply with regulatory requirements including GxP(GMP, GLP, GCP), 21 CFR 820, ISO Standards – 14971 & 13485, 21 CFR Part 11, Annex 11, HIPAA, Privacy (PII), GDPR, SOX, and PCI. Collaborated with subject matter experts in Privacy, SOX, PCI to achieve compliance.
Possess a strong understanding of GAMP 5 risk-based approach for Computer Systems Validation(CSV) and successfully implemented Computer Software Assurance (CSA) approaches in validation projects, utilizing critical thinking and a risk-based approach.
Experienced in change control activities, impact analysis, risk assessment, and remediation processes.
Experienced in Risk management process, leveraging Failure Modes and Effects Analysis (FMEA) and implementing risk mitigation strategies.
Possess a strong understanding of data integrityand ALCOA plus principles.
Demonstrates a robust understanding of cybersecurity principles and practices, ensuring the implementation of effective security measures in collaboration with cybersecurity team to safeguard software systems against potential threats and vulnerabilities.
Skilled in validation planning activities, SLC deliverables, and the execution of highly regulated enterprise-level business systems based on system risk classification.
Possess a strong understanding of vendor risk assessment concepts, coupled with hands-on experience collaborating seamlessly with both vendors and vendor risk assessment teams to ensure thorough evaluations and effective risk mitigation strategies.
Expertise in author/review/approve software lifecycle deliverables for quality and regulated systems, including Change Request, Validation/Verification Plan, User and Functional Requirement Specification, Standard Operating Procedures (SOP), Test Strategies, IQ, OQ, PQ, IDP, Incident/Test Summary Report, Requirement Traceability Matrix, Release notes, and System Certification.
Experience reviewing automation Test cases using Tosca.
Extensive experience providing regulatory interpretation and guidance division-wide.
A leader in the creation and improvement of software development processes, documentation processes, and quality operating procedures.
Experience with Corrective Action and Preventive Action (CAPA) investigations to identify and evaluate the quality issues and non-conformances, and recommend effective corrective and preventive actions using Track Wise.
Proficient in using Change Management tools (ADAM, ServiceNow, KNEAT),Document Management Tool (M-files), Test Management tools (Quality Center and ALM) and Defect Management tools (DIET).
Possess fundamental understanding of CI/CDDevOps methodology.
Skilled at handling multiple projects concurrently without compromising quality requirements.
Experienced in mentoring and coaching project teams on validation, quality, and compliance.
Possess strong organizational and leadership skills to prioritize and coordinate projects, independent decision making, manage conflicting needs, and handle multiple issues simultaneously.
Excellent problem-solving and communication skills complemented by a proven ability to deliver effective solutions.
Provided quality oversight for SaMD and GxP systems, actively managing the SDLC in adherence to regulatory requirements, industry standards and best practices
Provided process guidance throughout SaMD design and development, ensuring compliance with ISO 13485, 21CFR 820, and ISO 14971
Worked as part of Scrum/Kanban Agile teams in a multi-pod fast paced environment
Actively participated in Risk Management, incorporating ISO 14971 principles and utilizing FMEA to identify, analyze, document, and mitigate risks
Guided project teams in developing Software Development Plans/Validation plans, integrating quality practices and Agile methodologies into SDLC while maintaining regulatory compliance
Reviewed, approved and maintained SaMD Design History File, including design input, design output, design verification and validation records, design changes, risk management documentation, and other relevant records in accordance with established Standard Operating Procedures (SOPs)
Contributed to requirement refinement, ensuring accuracy, completeness, and testability through thorough review and feedback
Actively engaged in design reviews, offering valuable insights and feedback at crucial milestones throughout the development life cycle
Led teams in assessing systems for 21 CFR Part 11 and Annex 11 compliance
Ensured data integrity and cybersecurity, overseeing technical controls and validating their effectiveness
Implemented the innovative Computer Software Assurance (CSA) approach following GAMP 5 principles and a risk-based approach for validation
Guided team in developing and executing IQ, OQ, and PQ protocols
Led defect management for issue identification, tracking, and resolution
Reviewed and approved key validation deliverables, including Validation Plan, Verification Plan, User and Functional Requirement Specification, IQ, OQ, PQ, IDP, Incident Report, Defect Report, Requirement Traceability Matrix, Release notes, and System Certification, aligning with SOPs and regulatory standards
Reviewed Manual and Automation(Tosca) test cases
Collaborated with the DevOps engineering team to integrate quality assurance activities into CI/CD workflow
Example: Define test strategy, automate tests, continuous monitoring and analysis of results etc
Certified Computer systems for production implementation
Managed change control processes to assess and validate modifications to the software systems
Provided audit support for internal and external audits
Enabled continuous improvement through identification, investigation, and implementation of corrective and preventive actions (CAPA) for quality issues and non-conformances
Worked with Leadership team to enhance software lifecycle processes and SOPs.
Led validation efforts for multiple releases of Humira Complete Pro Project, following an Agile delivery approach, to ensuring compliance with regulatory requirements including 21 CFR Part 11, as well as adherence to AbbVie’s standard operating procedures
Developed and executed validation plans, coordinated with cross-functional teams and managed project timelines and resources
Authored, reviewed and approved validation documentation, including Change Requests, Validation plans, Requirement specifications, Test Protocols, Defects, Traceability Matrix and Test Summary Reports to ensure adherence to regulatory standards and guidelines
Collaborated with subject matter experts to address compliance gaps, ensuring accuracy and completeness of documentation
Worked closely with Business Systems Analysts (BSAs) to identify and address any gaps in system requirements, ensuring they are accurate, complete, and testable
Conducted risk assessments to identify and prioritize validation activities based on criticality and impact
Developed strategies to mitigate risks and ensure the reliability, integrity, and security of computer systems and processes
Led validation testing activities, including test script development and execution, system and integration testing, and meeting validation requirements
Managed test data, environments, and troubleshooting during testing
Utilized Test Management Tools, such as Quality Center and ALM to streamline test management processes and to ensure traceability
Managed change control processes for validated systems, evaluating change requests, performing impact assessments, and implementing validation activities for system changes/upgrades using tools ADAM, ServiceNow, and KNEAT
Maintained validation status throughout the system lifecycle
Involved in identifying critical defects, impact analysis, prioritizing the issues and leading the team to get the issue/bug resolved
Assessed audit readiness of SLC package
Created various reports and shared overall project health and status with the Leadership team
Provided training and guidance on validation principles, regulatory requirements, and best practices
Promoted compliance awareness and fostered a culture of quality and validation within the organization.
Validation Analyst
Abbott Laboratories
Waukegan, IL
04.2014 - 12.2014
Prepared comprehensive Validation Plan and Test Plan, outlining the validation approach and test strategy for the IQ system which does electronic submissions to FDA
Authored and executed Operational Qualification (OQ) protocols, ensuring thorough testing and validation of system functionality
Performed system testing, integration testing and end to end testing
Identified requirement gaps and reported them to the Business Systems Analyst (BSA), contributing to the overall improvement of system requirements
Reviewed test protocols, ensuring alignment with project objectives and adherence to validation standards
Led a team of 5 testers, providing effective test management and coordination throughout the project lifecycle
Conducted resource planning to allocate tasks and responsibilities efficiently among team members, optimizing productivity and meeting project deadlines.
Validation Analyst
HumiraAbbVie Inc.
Waukegan, IL
10.2012 - 03.2014
Evaluated Change Requests and performed impact assessments, ensuring effective management of project changes for various Quality-Critical web applications
Conducted Requirement Analysis, aligning project requirements with validation objectives
Authored and executed Test Plans, test cases, and validation test scripts, ensuring comprehensive testing and compliance
Performed testing on web and mobile applications, ensuring compatibility and functionality across platforms
Contributed to system certification by documenting test summary reports and supporting validation documentation filing and auditing
Led as Test Manager, ensuring project success through effective oversight of testing activities
Conducted requirement analysis sessions, providing accurate testing effort estimations and establishing a clear understanding of project objectives
Developed and maintained the Test Plan throughout the project life cycle, optimizing team efficiency through resource planning and utilization management
Performed Integration testing, UI testing, and End-to-End Testing, coordinating with interfacing application teams for system connectivity and issue resolution
Held daily Test Defect review meetings, tracked defects, and published detailed status reports and Test Reports
Conducted thorough review of testing deliverables before final sign-off.
Test Analyst
WellPoint
Ohio
07.2009 - 01.2010
Supported testing for data migration project by writing and executing test cases to compare source and Target systems using SQL queries.
Business Analyst
Aetna Inc.
Middletown, CT
12.2007 - 06.2009
WellPointtional and Non-Functional requirements, flow charts, and use case diagrams
Participated in System Test Plan Review, UAT, and provided support during production implementation
Managed Change Control activities to ensure smooth project execution.
QA Tester
Ingenix
Salt Lake City, UT
02.2007 - 12.2007
HumiraAbbVie
Applied reverse engineering methodology to understand the existing PowerTrack system due to the absence of valid requirement specifications
Analyzed proposed enhancements requirements to determine their impact on the system
Conducted System Testing and Integration Testing to validate the system's functionality and ensure smooth integration with other components
Created Test Plan, Test Scenarios, and prioritized tests to ensure comprehensive test coverage
Configured Quality Center for efficient test management and tracking
Took charge of preparing Test Reports and Test Execution Summary for management review.
QA Tester
United Health Group
Hartford, CT
12.2005 - 01.2007
Served as Module Coordinator, responsible for daily status reporting and task assignment to meet client requirements
Conducted various types of testing including GUI Tests, Regression Tests, Functionality Testing, Integration Testing, and Ad hoc Testing
Performed ambiguity reviews of business requirements and functional specification documents to ensure clarity
Configured test cycles in Test Director for effective test management and tracking
Designed and developed test cases and conducted manual testing using Test Director
Generated Daily Status Reports, Test Incident Reports, and Test Summary Reports to communicate testing progress and results.
UAT Tester
MetLife
NY
11.2004 - 11.2005
Acquired comprehensive knowledge of existing functionalities and complex business rules of the Financial Management System
Developed and executed UAT test cases aligned with business requirements
Collaborated closely with real end users to conduct post-production testing, accurately simulating real-time transactions in both the old and new environments for result comparison.
Education
Bachelor of Science in Electronics -
College of Applied Science, Mahatma Gandhi University
Skills
SDLC methodologies(Agile, V and waterfall)
Quality Assurance and Compliance
Computer Systems Validation
GxP Regulations (GMP,GLP,GCP)
21 CFR 820 - Medical Device QMS
ISO 13485 - Medical Device QMS
ISO 14971 - Medical Device Risk Management
21 CFR Part 11 - Electronic records and Signatures
Project Management
Test Management
Risk Management process(FMEA)
Requirement Analysis
Data Integrity(ALCOA plus)
GAMP
Change Control Process
CAPA
Good Documentation Practices
Excellent communication
Problem Solving
Analytical skills
Troubleshooting and Resolution
Quality Center/ALM
Service Now
M-files
KNEAT
Windchill
Confluence
Jira
DIET
Track Wise
Tosca(Basics)
Certification
ISTQB - International Software Testing Qualification Board
AHM -250 – Healthcare Management : An Introduction