Christopher Smith
Allentown,PA
Summary
Driven and personable professional with a background in kinesiology and healthcare support, transitioning into medical/pharmaceutical sales. Integrating clinical insight from physical therapy and healthcare experiences with top-tier customer service and problem-solving skills. Skilled in building rapport, educating clients, and navigating high-pressure environments with confidence and poise. Committed to delivering innovative and impactful product solutions that enhance patient outcomes and exceed client expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front End/ Guest Service
Target
03.2020 - 05.2023
- Delivered exceptional service to hundreds of customers weekly, ensuring satisfaction and repeat business.
- Resolved high-pressure customer concerns with professionalism and efficiency.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Led teams during peak hours, training new employees and coordinating group workflows.
- Built and maintained positive client relationships—a skill directly transferable to sales.
- Recognized for adaptability, leadership, and strong interpersonal skills.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Physical Therapy Aide
In Motion Physical Therapy
10.2021 - 05.2022
- Supported therapists by preparing therapeutic equipment and assisting patients with exercises.
- Educated patients on rehab techniques, showing skill in translating complex information simply.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Ensured cleanliness and safety of clinical areas—maintaining high standards of care.
- Gained hands-on knowledge of musculoskeletal anatomy and patient care, laying a foundation for understanding medical devices and therapies.
- Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
Education
Kinesiology/Exercise Science– Pre-Physical Therapy
West Chester University
West Chester, PA05.2022
Doctor of Physical Therapy - Physical Therapy
DeSales University
Center ValleySkills
- Sales-Ready Soft Skills
- Relationship Building
- Persuasive Communication
- Customer Satisfaction
- Active Listening
- Conflict Resolution
- Adaptability
- Team Leadership
- Clinical & Technical Knowledge
- Anatomy & Physiology
- Rehab Modalities
- Patient Education
- Medical Terminology
- Hands-on Patient Experience
- Detail-Oriented
- Self-Motivated
- Quick Learner
- Organization and time management
- Resilient
- Computer and Technology skills
- Positive attitude
- Teamwork and collaboration
Certification
- Basic Life Support (BLS)
Community/Volunteering
Experience volunteering and assisting in various community events/charities:
- Toys for Tots
- Community Clean-up - West Chester
- Hindu Temple Society - Allentown
- 150+ hours of shadowing - In Motion Physical Therapy
Languages
English
Native or Bilingual
Russian
Full Professional
Spanish
Limited Working
Timeline
Physical Therapy Aide
In Motion Physical Therapy
10.2021 - 05.2022
Front End/ Guest Service
Target
03.2020 - 05.2023
Kinesiology/Exercise Science– Pre-Physical Therapy
West Chester University
Doctor of Physical Therapy - Physical Therapy
DeSales University
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