Layann Mutaher
Sacramento,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front End/Guest Service Representative
Target
Sacramento, CA
09.2022 - 12.2023
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Front Desk Intern
Holiday Inn Express Hotel
Cairo, Egypt
03.2022 - 06.2022
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
Financial Aid Office Assistant
American River College
Sacramento, CA
08.2021 - 02.2022
- Enhanced student satisfaction with timely and accurate responses to financial aid inquiries.
- Streamline financial aid processes by implementing efficient data entry and organizational techniques.
Cashier
Chipotle
Sacramento, CA
11.2020 - 07.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Science - Computer And Information Sciences
American River College
Sacramento, CA05.2024
High School Diploma -
Roots International School
Cairo, Egypt07.2020
Skills
- Guest Relations
- Customer Service
- Computer Skills
- Time Management
Languages
French
Limited Working
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Front End/Guest Service Representative
Target
09.2022 - 12.2023
Front Desk Intern
Holiday Inn Express Hotel
03.2022 - 06.2022
Financial Aid Office Assistant
American River College
08.2021 - 02.2022
Cashier
Chipotle
11.2020 - 07.2021
Associate of Science - Computer And Information Sciences
American River College
High School Diploma -
Roots International School