Ceanne Sison
Sterling Heights,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Front Desk Guest Service Representative
Courtyard By Marriott
08.2021 - Current
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered hotel phones with professionalism and directed calls appropriately.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
Bachelor of Computer Science -
Centro Escolar University
PhilippinesAssociate of General Studies - General Studies
Macomb Community College
Warren, MIComputer Programming -
AMA Computer Learning Center
Philippines04.2006
Skills
- Customer Service
- Information Protection
- Guest Relations
- Data Inputting
- Reservation Processing
- Guest Accommodations
- Computer Skills
- Property Security
Languages
English
Professional Working
Tagalog
Native or Bilingual
Timeline
Front Desk Guest Service Representative
Courtyard By Marriott
08.2021 - Current
Bachelor of Computer Science -
Centro Escolar University
Associate of General Studies - General Studies
Macomb Community College
Computer Programming -
AMA Computer Learning Center
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