GLENDA BERMUDEZ
Orlando,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
17
17
years of professional experience
Work History
Front Desk Guest Service Representative
HR HOSPITALITY SERVICE CORP
01.2023 - Current
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Answered hotel phones with professionalism and directed calls appropriately.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Property Manager
SOLUZIONI CA
01.2007 - 01.2023
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase sales.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Planned special events such as lotteries, dedications and project tours.
- Conducted regular inspections of both interior and exterior of properties for damage.
Education
Bachelor of Science - Business Administration And Management
IUP SANTIAGO MARINO
VENEZUELA07.2006
Skills
- Event Planning
- Customer Service
- Guest Relations
- Report Preparation
- Data Inputting
- Issue Resolution
Timeline
Front Desk Guest Service Representative
HR HOSPITALITY SERVICE CORP
01.2023 - Current
Property Manager
SOLUZIONI CA
01.2007 - 01.2023
Bachelor of Science - Business Administration And Management
IUP SANTIAGO MARINO
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