Gurvidya Kaur
Yellowknife,NT
Summary
Accountable Insurance Representative with expertise in providing wide range of high-quality insurance solutions. Possesses deep knowledge of insurance industry with extensive experience assessing customer risk and providing tailored solutions to meet needs. Adept at building trust with clients, providing guidance and financial advice, and delivering outstanding service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Representative
Chateau Nova
01.2024 - Current
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Developed strong rapport with returning guests, fostering loyalty through personalized service experiences.
- Continuously sought opportunities for professional development through industry workshops, seminars or webinars.
- Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
- Worked closely with other departments to maintain cohesive operations throughout the hotel facility.
Personal Insurance Advisor
HUB International Insurance Services
09.2023 - Current
- Assisted clients in navigating complex policy documents, promoting transparency and understanding of coverage details.
- Established credibility as a trusted advisor by consistently offering sound advice based on thorough research of available insurance products.
- Improved overall efficiency within the agency by identifying and implementing new technologies for streamlined policy management and client communication.
- Enhanced customer satisfaction by providing personalized insurance solutions for individual needs.
- Managed a diverse portfolio of clients, maintaining strong relationships and ensuring successful renewals year over year.
Front Desk Representative & Reservation Agent
Stanton Suites And Hotel
03.2022 - 12.2023
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
Team Leader
McDonald's
09.2021 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Security Officer
Scarlet Security
12.2021 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Crew Trainer
McDonald's
09.2019 - 08.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Crew Member
A&W® Restaurants
04.2019 - 08.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Associate of Science - Computer Science
Columbia College
Vancouver, BC05.2021
High School Diploma -
Dasmesh Public School
Faridkot, Punjab05.2018
Skills
- Strong organizational skills
- Team player attitude
- Hotel software knowledge
- Exceptional communication
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Sales Presentations
- Policy coverage expert
Certification
- Licensed Level 1 Personal Insurance Advisor, Currently working towards CAIB designation
- Clean criminal record/vulnerable sector check
- Certified Standard First Aid/CPR - 1
- Class 5 license with no demerits
Timeline
Front Desk Guest Service Representative
Chateau Nova
01.2024 - Current
Personal Insurance Advisor
HUB International Insurance Services
09.2023 - Current
Front Desk Representative & Reservation Agent
Stanton Suites And Hotel
03.2022 - 12.2023
Security Officer
Scarlet Security
12.2021 - 04.2022
Team Leader
McDonald's
09.2021 - 08.2023
Crew Trainer
McDonald's
09.2019 - 08.2021
Crew Member
A&W® Restaurants
04.2019 - 08.2019
Associate of Science - Computer Science
Columbia College
High School Diploma -
Dasmesh Public School
- Licensed Level 1 Personal Insurance Advisor, Currently working towards CAIB designation
- Clean criminal record/vulnerable sector check
- Certified Standard First Aid/CPR - 1
- Class 5 license with no demerits
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