Danette Wootson
Jacksonville,FL
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
2
2
years of professional experience
Work History
Front Desk Guest Service Representative
Southpoint Suites
Jacksonville, Fl
11.2023 - 02.2024
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Balanced daily cash drawer accurately, ensuring proper financial documentation for each shift.
Front Desk Guest Service Representative
Extended Stay America, ESA
Jacksonville, Fl
09.2021 - 11.2023
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Associates - Criminal Justice
Everest University
Jacksonville, Fl10.2010
Skills
- Strong organizational skills
- Team player attitude
- Hotel software knowledge
- Exceptional communication
- Knowledge of local area
- Customer Service
- Computer Skills
- Detail Oriented
- Flexible Schedule
- Guest Relations
- Complaint Handling
- Payment Processing
- Issue Resolution
- Financial Transactions
- Food and Beverage Area Setup
- Problem-solving skills
- Hospitality services
- Cash Handling
Timeline
Front Desk Guest Service Representative
Southpoint Suites
11.2023 - 02.2024
Front Desk Guest Service Representative
Extended Stay America, ESA
09.2021 - 11.2023
Associates - Criminal Justice
Everest University