MADYSON WILLIAMS-BROWN
Sherrills Ford ,NC
Summary
Dedicated and highly organized service professional transitioning into the medical field, bringing 6+ years of experience in customer service, administrative support, scheduling, and fast-paced client-facing roles. Known for maintaining calm under pressure, communicating clearly, and delivering exceptional patient-like care experiences. Skilled at managing front-desk operations, multitasking, problem-solving, and creating a welcoming, supportive environment. Motivated to grow within healthcare while preparing to pursue nursing school.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front-End Service Lead
Elizabeth and Co
Hickory, NC
07.2025 - Current
- Serve as the primary point of contact for clients, handling check-in, check-out, phone calls, updates, and service questions.
- Manage a full appointment load while maintaining accuracy, timeliness, and strong organizational skills.
- Provide compassionate, patient-centered service, ensuring each client feels heard, informed, and supported.
- Handle customer concerns professionally, resolving issues quickly and keeping communication clear and respectful.
- Maintain detailed notes, service histories, and client records for accurate follow-up and continuity of service.
- Uphold high standards of cleanliness, sanitation, and safety throughout the work environment.
- Collaborate with team members to support smooth daily operations and a positive client experience.
Instructor / Administrative Support
Paw Tales LLC
Hickory, NC
11.2024 - 07.2025
- Developed and executed structured lessons, ensuring accurate tracking of student progress and meticulous organization of educational records.
- Demonstrated exceptional patience and professionalism while providing individualized support, ensuring clarity in communication.
- Implemented and enforced safety measures to guarantee a regulated environment in accordance with established guidelines.
- Facilitated timely coordination of class schedules, resulting in improved student attendance. Produced high-quality materials that enriched curriculum delivery. Streamlined operational processes to enhance overall efficiency.
Operations & Client Services Manager
Paw Tales LLC
Hickory, NC
06.2024 - 07.2025
- Streamlined front-desk operations by managing scheduling processes and maintaining effective client interactions.
- Achieved high customer satisfaction by effectively managing inquiries. Improved record-keeping practices to enhance data accessibility. Enhanced workflow efficiency, resulting in smoother operations.
- Engaged with clients through effective communication, addressing concerns and swiftly resolving issues to enhance client satisfaction.
- Achieved a safe and clean environment by effectively managing team schedules and training programs. Enhanced team productivity and safety through strategic coordination and training support. Maintained high safety standards and operational efficiency through expert team management.
- Monitored stock levels and coordinated administrative duties, emphasizing meticulous attention to detail.
Mobile Service Professional
Aussie Pet Mobile
Mooresville, NC
04.2022 - 04.2024
- - Independently managed daily routes, appointments, and time-sensitive scheduling.
- - Maintained detailed service logs, communicated consistently with clients, and supported safety and sanitation protocols.
- - Provided compassionate service while staying organized in fast-paced environments.
Retail Management & Customer Service
Maurices
Hickory, NC
04.2018 - 04.2022
- - Led customer service operations in a high-traffic environment, assisting up to 250+ customers per day.
- - Trained new employees, coordinated schedules, and supported store operations.
- - Resolved customer concerns with professionalism and empathy.
- - Handled cash, POS systems, data entry, and inventory management.
Education
High School Diploma - undefined
Bandys High School
Catawba, NCSkills
- Patient/Client Support & Service
- Strong Communication & Interpersonal Skills
- Multi-Line Phone Systems
- Appointment Scheduling & Calendar Management
- Front Desk & Check-In/Check-Out Operations
- Confidential Record Handling (HIPAA-ready mindset)
- Time Management & Prioritization
- Problem Resolution & De-Escalation
- Accurate Data Entry & Computer Operation
- Team Collaboration & Professionalism
- Critical Thinking & Decision Making
Certification
- CPR Certified
- First Aid Certified
- Driver’s License
Timeline
Front-End Service Lead
Elizabeth and Co
07.2025 - Current
Instructor / Administrative Support
Paw Tales LLC
11.2024 - 07.2025
Operations & Client Services Manager
Paw Tales LLC
06.2024 - 07.2025
Mobile Service Professional
Aussie Pet Mobile
04.2022 - 04.2024
Retail Management & Customer Service
Maurices
04.2018 - 04.2022
High School Diploma - undefined
Bandys High School