Shalisa McCarter
Moundville,AL
Summary
Professional trainer with strong background in team development and performance improvement. Adept at creating and implementing training programs that enhance team skills and operational efficiency. Reliable and adaptable, known for fostering collaborative environments and achieving high standards through team effort and dynamic problem-solving. Key skills include mentorship, training program development, and effective communication.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Zaxbys
10.2024 - 08.2025
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of restaurant areas.
- Supported management in scheduling shifts and assigning tasks to team members.
- Monitored food preparation processes to ensure safety and quality compliance.
- Facilitated training sessions focused on menu knowledge and service efficiency.
Front Desk Concierge
Extended Stay America
06.2024 - 10.2024
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated room assignments and maintained accurate booking records using property management systems.
- Assisted guests with local area knowledge, providing recommendations for dining and attractions.
- Collaborated with housekeeping to ensure timely room availability and maintenance of cleanliness standards.
- Processed payments and managed billing inquiries, ensuring accuracy in transactions and guest accounts.
File Clerk
Mercedes Benz Dealership-Counto Motors
01.2023 - 04.2024
- Organized and maintained file systems for efficient retrieval of documents.
- Processed incoming paperwork and ensured accurate data entry into dealership management systems.
- Assisted in maintaining inventory records, ensuring compliance with dealership policies.
- Coordinated document storage solutions to maximize space and accessibility.
- Collaborated with team members to enhance office workflow and communication efficiency.
Patient Care Assistant
RHOC Inc
06.2022
- Assisted patients with daily activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and organization of patient care areas.
- Administered medications as directed by nursing staff, ensuring adherence to protocols.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Educated patients and families on health management strategies and resources.
Patient Care Technician
Baptist Medical Center South
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities, enhancing patient comfort and well-being.
- Maintained cleanliness and safety of patient care areas, ensuring compliance with health standards.
- Supported clinical staff during procedures, improving workflow efficiency and patient outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
Substitute Teacher
Hale County Board Of Education
- Developed lesson plans to meet diverse student needs and learning styles.
- Implemented classroom management strategies to foster a positive learning environment.
- Adapted instructional materials based on real-time student feedback and engagement levels.
- Collaborated with teachers to ensure continuity in curriculum delivery during absences.
- Organized educational activities that encouraged critical thinking and collaboration among students.
- Monitored student progress and provided individualized support to enhance academic performance.
Education
High School Diploma - Advanced Diploma
Hale County High School
05.2010
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Decision-making
Work History
2017, 2015, 2020, 2018, 2024
Timeline
Crew Trainer
Zaxbys
10.2024 - 08.2025
Front Desk Concierge
Extended Stay America
06.2024 - 10.2024
File Clerk
Mercedes Benz Dealership-Counto Motors
01.2023 - 04.2024
Patient Care Assistant
RHOC Inc
06.2022
Patient Care Technician
Baptist Medical Center South
Substitute Teacher
Hale County Board Of Education
High School Diploma - Advanced Diploma
Hale County High School