Shalita Davison
Las Vegas
Summary
Logistics and customer service professional with over ten years of experience in dynamic operational settings. Expertise in managing time-sensitive deliveries, resolving technical issues, and delivering exceptional service to stakeholders. Strong communication, leadership, and problem-solving skills drive customer satisfaction and enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Car Rental Sales Representative
Hertz
Las Vegas
06.2025 - 06.2026
- Promoted vehicle upgrades, insurance coverage, and fuel options, contributing to the achievement of branch sales goals.
- Advised customers on appropriate vehicle selection for their needs.
- Provided customers with information on vehicle availability, rates, and insurance coverage.
- Provided excellent customer service at all times while interacting with clients in person or over the phone.
Dispatch Associate
United Parcel Service
Las Vegas
10.2021 - 06.2025
- Dispatched drivers to meet daily delivery needs for company customers.
- Monitored and tracked critical shipments to ensure timely delivery of essential equipment.
- Liaised with customers, service providers, call centers, and transportation hubs to streamline communication and resolve issues.
- Handled multiple inbound and outbound communications in a high-volume environment.
Post Sales Logistics Representative
United Parcel Service
Las Vegas
07.2012 - 10.2021
- Monitored critical orders for potential delays, acting promptly to resolve issues and maintain service continuity.
- Delivered post-sales support to VIP clients, enhancing satisfaction and ensuring contract compliance.
- Acted as primary contact for customer inquiries, addressing concerns with professionalism and urgency.
- Communicated with customers regarding delivery schedules and service inquiries.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CASkills
- Microsoft Office Suite (Word, Excel, Outlook)
- Fast and accurate typing (45 WPM)
- Customer Service Excellence
- Conflict Resolution and Problem Solving
- Team Leadership and Collaborationoration
- Effective Verbal and Written Communication
Timeline
Car Rental Sales Representative
Hertz
06.2025 - 06.2026
Dispatch Associate
United Parcel Service
10.2021 - 06.2025
Post Sales Logistics Representative
United Parcel Service
07.2012 - 10.2021
High School Diploma -
Thomas Jefferson High School