Shaliyah toledo-cruz
huntington
Summary
Enthusiastic candidate with strong communication and problem-solving skills. Manages team dynamics and training processes, showcasing an ability to adapt and lead in various roles. Prepared to bring a supportive approach to any position.
Ambitious professional with a background in Human Services. Handles client documentation and relationship building with a focus on compliance and support. Committed to contributing positively in social services through effective communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
Northampton, MA
08.2024 - Current
- Supervised daily operations to ensure efficient service and food quality.
- Trained and developed team members on customer service protocols.
- Managed inventory levels and conducted regular stock audits.
- Implemented shift schedules to optimize staffing and workflow efficiency.
- Maintained cleanliness and adherence to health standards in the kitchen.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Assistant Coach
Western Mass Volleyball
Holyoke, MA
10.2025 - 05.2026
- Developed training programs to enhance player skills and team performance.
- Analyzed game footage to identify areas for improvement and strategic adjustments.
- Coordinated practice schedules to maximize team preparation and attendance.
- Mentored junior athletes, fostering skill development and teamwork principles.
- Assisted in the recruitment process by evaluating potential players' abilities and fit.
- Implemented feedback systems to assess player progress and effectiveness of coaching methods.
- Organized team-building activities to strengthen relationships among players and staff.
- Collaborated with head coach on game strategies, ensuring alignment with overall team goals.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
Intern
CSO
Northampton, MA
01.2026 - 04.2026
- Documented client progress and maintained accurate case notes per regulatory standards.
- Engaged in ongoing training to enhance therapeutic techniques and methodologies.
- Established collaborative relationships with clients'' families, engaging them in the treatment process and addressing concerns as they arose.
- Maintained accurate documentation of client progress, ensuring compliance with regulatory requirements and confidentiality standards.
- Provided consultation and support to other interns, sharing knowledge of best practices and contributing to a positive learning environment.
Education
Associate of Science - Human Services
Holyoke Community College
Holyoke, MA05-2026
High School Diploma -
Springfield International Charter School
Springfield, MA06-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Punctual and reliable
- Energetic and enthusiastic
- Training and mentoring
- Delegating work
- Process improvements
- Verbal and written communication
- Compliance
- Shift leadership
- Active listening
- Critical thinking
- Problem-solving
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Intern
CSO
01.2026 - 04.2026
Assistant Coach
Western Mass Volleyball
10.2025 - 05.2026
Shift Manager
McDonald's
08.2024 - Current
Associate of Science - Human Services
Holyoke Community College
High School Diploma -
Springfield International Charter School