Shaliyah M. Hollins

• Set up and break down the site each day (includes lifting).

• Ensure that all materials needed for the daily activities are accessible and replenished as needed.

• Assist in the development of the daily lesson plan under the guidance of the Group Leader.

• Conduct scheduled daily activities with groups of children at the site in accordance with the posted lesson plan.

• Engage children in daily plans, interact with children in a positive manner, and help other Assistant Group Leaders to do the same.

• Assist with the preparation and serving of snacks to children on a daily basis.

• Clean and sanitize all tables before children arrive, after snack time, and at the end of the day.

• Check refrigerator daily and clean out at the end of every week, if applicable.

• Provide supervision and direction for children assigned to the site and work to maintain their safety.

• Assist with maintaining and updating the Parent Bulletin Board and other posted information when requested.

• Maintain group attendance sheets and submit to the Site Management.

• Demonstrate a positive and professional attitude at all times, with other staff, children, and parents.

• Maintain a positive attitude toward work, co-workers, parents, and children, and maintain a professional demeanor at all times.

• Reported accidents and unusual incidents and maintained necessary documentation to facilitate fact-finding process

• Took cars to the car wash for cleaning and upkeep to keep cars presentable for potential renters.
• Used a handheld to check cars in and out in a timely manner
• Moved cars to ready line
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled customer inquiries and suggestions courteously and professionally.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct departments.
• Managed multiple tasks and met time-sensitive deadlines.
• rented out trucks and tools
• Resolved customer problems and complaints.
• increased customer loyalty by providing the benefits of the Home Depot credit card and Pro Extra ID.
• Excellent written and verbal communication skills when leaving important notes in orders for customer and associates understanding.
• Confer with customer by phone or in person to provide information about products or services. enter orders, cancel accounts

• Sorted and organized items in designated areas for easy access.
• Prepared orders for shipment by picking, packing, and labeling merchandise
• Worked safely around moving machinery
• Performed inventory control, such as counting, and stocking merchandise
• Consistently lifted materials weighing as much as 50 pounds
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies

• Responsible for working the Sales Floor, Cash register and Customer Service Help Desk
• Restock Merchandise
• Interact on a daily basis with customers, crew members and monument
• Operated cash register and voided transactions as needed while following company cash handling policies and procedures, Maintained proper security of cash at all times.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Set and achieved company defined sales goals.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
• Kept work areas clean, safe and organized.
• Unloaded pallets and deliveries and organized products in warehouse.
• Placed, tagged, and secured merchandise in diverse designated areas.
• Restocked products and rotated items according to standard procedures.
• Properly labeled and stored goods in safe area to provide identification and avoid losses.