Shalla Hamilton
Rogers,AR
Summary
Dynamic operations coordinator with extensive experience in staff supervision and clinic operations. Skilled at optimizing processes for improved service delivery and patient satisfaction, while fostering cross-functional collaboration.
Overview
16
16
years of professional experience
Work History
Operations Coordinator
Mercy Medical Center
Rogers, AR
02.2024 - Current
- Worked with vendors to make purchases and reconcile invoices.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Clinic Manager
Washington Regional Medical Center
Fayetteville, AR
09.2010 - 02.2024
- Directed daily clinic operations to enhance patient care and service efficiency.
- Implemented new scheduling systems to optimize staff allocation and reduce wait times.
- Led cross-functional teams in developing strategic initiatives for improved patient outcomes.
- Mentored clinic staff on best practices for patient engagement and satisfaction improvement.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Enhanced team morale and reduced staff turnover by establishing comprehensive employee recognition program.
- Oversaw clinic's compliance with health and safety standards, ensuring safe environment for both patients and staff.
- Led transition to electronic health records, improving accuracy and accessibility of patient information.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Developed training programs to elevate staff competencies and improve overall service delivery.
- Collaborated with leadership to align clinic goals with organizational objectives, driving growth and innovation.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Improved patient satisfaction through effective communication and compassionate care.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Successfully managed clinic budgets, optimizing resource allocation for maximum efficiency.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
Education
High School Diploma -
Green Forest High School
Green Forest, ARSkills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Inventory oversight
- Management
- Staff supervision
- Team Training
- Teamwork and collaboration
- Relationship building
- Decision-making
- Goal setting
- Employee scheduling
Languages
English
Timeline
Operations Coordinator
Mercy Medical Center
02.2024 - Current
Clinic Manager
Washington Regional Medical Center
09.2010 - 02.2024
High School Diploma -
Green Forest High School