Shalleen Ballou
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Warehouse Operations Supervisor
Tire's Warehouse/ US Autoforce
03.2019 - 07.2024
- Provides leadership to assigned personnel through effective goal setting, performance reviews, delegation, and communication
- Provides measurable feedback, suggestions for improved performance and recognition for achievements
- Conducts interviews, hiring and training as necessary
- Supports the safety programs to ensure compliance with policies and regulatory requirements
- Maintain a safe working environment for all associates
- Assists with process improvement initiatives
- Conducts regular meetings to ensure that personnel are well informed of policies and procedures
- Continually enforces productivity standards
- Ensure excellent customer service and communication.
IT HELIX Software Team
U.S Autoforce
01.2023 - 03.2024
- Trained various locations across the United States with new company software (Microsoft D365)
Will Call/Customer Service Representative/Inside Sales Representative
Tire's Warehouse/ U.S Autoforce
06.2020 - 01.2023
- Reviewing estimates and invoices for accuracy
- Process customers offer in a courteous, efficient and timely manner
- Maintain confidentiality of customer's data
- Manage telephone calls professionally, efficiently, and with excellent communication skills
- Communicate effectively with the manager informing and updating them regularly to guarantee that sales customer objectives are met
- Support the outside sales representatives through service, education and effective problem solving
- Attend customer inquiries, complaints and concerns immediately and facilitate a satisfactory resolution.
Will Call Coordinator
Tire's Warehouse/ US Autoforce
05.2019 - 06.2020
- Load, unload and stock tires in a fast paced warehouse environment using industrial vehicles such as forklift, picker and clamp equipment
- Receive pick ticket and assign picking groups in system for current orders in Will Call
- Process items for shipment, delivery, and pickup
- Restock items
- Process tire returns and process adjustment tire receipt with RF Scanner
- Assist Will Call customers with loading tires in vehicles
- Ensuring adherence to all safety policies and operating procedures.
Warehouse Clerk
Amazon
07.2018 - 06.2019
- Process, package and ship orders accurately
- Organize stocks and maintain inventory
- Inspect products for defects and damages
- Examine ingoing and outgoing shipments
- Organize warehouse space
- Receive, unload and place incoming inventory items appropriately
- Check, verify and fill customer invoices
- Abide by all company safety and hygiene regulations
- Contribute ideas on ways to improve or optimize warehousing procedures
- Keep warehouse clean and organised daily.
Part Time Stylist
Levi's
01.2016 - 01.2018
- Putting together fashionable outfits based on customer needs
- Including measuring women to ensure that items would best reflect their personal style and shape
- Expanded our brand by retaining international and local customers contact information and explained information about the quality, value and style to influence customers final decisions
- Strictly focused on generating high volume sales per hour while also assisting customers.
Concessions
Delaware North Companies
01.2014 - 01.2017
- Stand Leader & Stand Attendant as well
- Cashier
- Stocking
- Inventory
- Bartender
- Food Prep
VOC Event Staff
Viejas
01.2014 - 01.2016
- Arcade Technician, fixing arcade video games
- Supervise the Interactive Fountain
- Viejas Ice Skating Staff
Education
Associate of Science - Cybersecurity And Networking
Grossmont College
El Cajon, CA05.2027
High School Diploma -
Mark Twain High School
San Diego, CA06.2007
Skills
- Team Building and Leadership
- Team coaching
- Warehouse Logistics
- Problem Resolution
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Money handling abilities
- Complaint resolution
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- De-Escalation Techniques
- Technical Support
- Quality Control
- Live chat support
- Dispute Resolution
- Product Sales
- Product and service solutions
- Staff Training
- Order Picking
- Shipping and receiving
- Load Planning
- Scheduling Coordination
- Lean principles
- Problem-Solving
- Loading and unloading
- Customer care
- Collaborative Teamwork
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Client Communication
- Web application development
- Data Entry
- Customer Relations
Activities
- 2003 Choir, Kearny High School, San Diego, CA
- 2000-2004 AYSO Soccer Association, San Diego, CA
- 2002-2004 Dance Lesson, Kearny High School, CA
- 2010-Present APA Pool Tournaments, San Diego, CA
Volunteer Experience
- 2012, Personal Assistant
- 2012, Saladmaster
- 2011, Caregiving
- 2009, Present, Rock Church Homeless Ministry
- 2003, San Diego County Fire
References
- Gina Kim, (503) 770-4525- - U.S Autoforce Manager
- Taz Bantazan, (714) 514-325- - U.S Autoforce Manager
- Gabriela Alba, (858) 220-5079- U.S Autoforce HR
Timeline
IT HELIX Software Team
U.S Autoforce
01.2023 - 03.2024
Will Call/Customer Service Representative/Inside Sales Representative
Tire's Warehouse/ U.S Autoforce
06.2020 - 01.2023
Will Call Coordinator
Tire's Warehouse/ US Autoforce
05.2019 - 06.2020
Warehouse Operations Supervisor
Tire's Warehouse/ US Autoforce
03.2019 - 07.2024
Warehouse Clerk
Amazon
07.2018 - 06.2019
Part Time Stylist
Levi's
01.2016 - 01.2018
Concessions
Delaware North Companies
01.2014 - 01.2017
VOC Event Staff
Viejas
01.2014 - 01.2016
Associate of Science - Cybersecurity And Networking
Grossmont College
High School Diploma -
Mark Twain High School
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