Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Shalom Glover

Amherst,VA

Summary

Motivated General Manager with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursuing new position with room for advancement alongside growing team. Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

General Manager

Mcdonalds
Lovingston, Virginia
06.2015 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Customer Service Associate

Express Lane
Appomattox, VA
09.2013 - 06.2014
  • Provided primary customer support to internal and external customers.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Swing Manager

McDonald's
Lynchburg, VA
03.2009 - 04.2010
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Limited portion sizes and used garnishes to control food costs.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

BBA - Restaurant And Food Services Management

Hamburger University
Chicago, IL
07.2016

Skills

  • Performance improvement
  • Recruitment
  • Client Account Management
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Business Development
  • Consistently meet goals
  • Budget administration
  • Verbal and written communication
  • Deadline-oriented
  • Relationship building
  • Exceptional interpersonal communication
  • Budgeting
  • Product development
  • Budget development
  • Coaching and mentoring
  • Staff training/development
  • Employee scheduling
  • Effective leader

Timeline

General Manager

Mcdonalds
06.2015 - Current

Customer Service Associate

Express Lane
09.2013 - 06.2014

Swing Manager

McDonald's
03.2009 - 04.2010

BBA - Restaurant And Food Services Management

Hamburger University
Shalom Glover