Shalom Lane
Decatur,GA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
LifeLine Animal Project
Atlanta, GA
02.2023 - Current
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients to maintain medical charts.
- Communicated with veterinarians and staff members to maintain patient flow.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
Assistant Manager
Restaurant Depot
Georgia
07.2022 - 02.2023
- Manage, organize and log over 300 perishable items
- Provided information and make necessary adjustments for stock and inventory control; coordinated adjustments with receiving, order processing and inventory control areas
- Maintained inventory records to track the location of all inventory items
- Assisted with product presentation, rotation, labeling & replenishment
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Vet Assistant
VCA
Atlanta, GA
12.2020 - 05.2022
- Performed clinical testing and specimen analysis to help physicians diagnose and treat illnesses and various medical conditions
- Maintained accurate records of findings by recording data from analysis of medical tests and clinical results
- Evaluated the quality and technique of radiographs and make proper adjustments
- Worked with Idexx laboratory equipment to perform all laboratory tests including CBCs, chemistry panels, urinalysis, thyroid, and heartworm testing
- Worked with clients, scheduled appointments, processed payments, explained pre/post surgery care
- Performed physical assessments, recorded observations in the computer system
- Administered immunizations, blood plasma and other medications to animals as prescribed by veterinarians.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Restocked and sanitized exam rooms for ample supplies and disease control.
Member Representative
Members First Credit Union
Atlanta, GA
11.2019 - 12.2020
- Help members resolve account problems and navigate internal systems to handle routine needs
- Conduct special service and account transactions for customers, including ordering checks and placing stop payment orders
- Offer every customer an exceptional service level by remaining friendly and professional during every transaction
- Promote facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Answered member questions about products and services.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Delivered quality service by assessing, advising and assisting credit union members.
- Collected deposits or payments and arranged for billing.
Front End Cashier
The Fresh Market
Atlanta, GA
12.2017 - 10.2019
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Packed and bagged products according to customer preferences.
- Processed sales, returns and exchanges using POS register system.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new team members in cash register operation, stock procedures and customer services.
- Promoted specific items to drive sales and achieve add-on purchases.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Associate's degree - Psychology
Georgia State University
10.2023
Skills
- Veterinary Technician Experience
- Restaurant Management
- Attention to Detail
- Client Education
- Sales and Upselling
- Customer Billing
- Bookkeeping and Accounting
- Problem Identification
- Assistant Manager Experience
- Animal Care
- Decision Making
- Laboratory Testing
- Negotiation
- Training & Mentoring
- Quality Assurance
- Medical Imaging
- Microsoft Powerpoint
- Operations Management
- Kennel Experience
- Animal Restraint
- Process Implementation
- Microsoft Products
- Customer Relationship Management
- Computer Networking
- Project Management
- Process Management
- Veterinary Assistant
- Biomedical Handling
- User Acceptance Testing
- Relationship Management
- Point of Sale Systems
- Business Analysis
- Veterinary Technician Experience
- Animal Handling
- Business Development
- Business Intelligence
- Venipuncture
- Pet Care
- Team management
- Relationship management
- Customer relationship management
- Cash handling
- Training & development
- POS
- Business analysis
- Mentoring
- Customer service
Certification
- AED Certification
- First Aid Certification
- CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Veterinary Assistant
LifeLine Animal Project
02.2023 - Current
Assistant Manager
Restaurant Depot
07.2022 - 02.2023
Vet Assistant
VCA
12.2020 - 05.2022
Member Representative
Members First Credit Union
11.2019 - 12.2020
Front End Cashier
The Fresh Market
12.2017 - 10.2019
Associate's degree - Psychology
Georgia State University