Shalon Jefferson

• Oversaw daily operations, ensuring compliance with healthcare regulations and protocols.
• Enhanced paper health records through thorough review of documentation and medication accuracy, leading to reduced prescription errors.
• Implemented electronic prescribing non-controlled, (controlled under supervision).
• Coordinated prior authorizations (PA) for prescribed medications, ensuring insurance compliance and facilitating timely patient access to treatment.
• Applied knowledge of mental health CPT codes and diagnosis coding.

Client Service Coordinator/First Point of contact for various companies

• Designed and facilitated training curriculum for new hires, reducing onboarding time and improving knowledge retention
• Served as primary contact for clients, addressing inquiries and concerns.
• Managed payroll processing for employees, ensuring timely and accurate payments.

• In charge of interns,medical residents,surgical residents,MOD daily board
• Mentored staff, fostering professional development and enhancing team performance in a fast-paced environment
• Configured and programmed pagers for doctors and hospital leaders to ensure reliable communication.
• Managed telecommunication systems in the communication room, addressing issues when phones malfunctioned.
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