Teresa Wilson
Cape Coral
Summary
Results-driven Medical Office Manager with 5 years experience specializing in A/R, EHR and medical billing and coding optimization. Known for exceptional multitasking and time management skills, effectively improving patient scheduling and satisfaction.
Overview
25
25
years of professional experience
Work History
Medical Practice Manager
Foot and Ankle Center
2017.10 - 2021.08
- Oversaw daily operations, ensuring efficiency in patient flow and staff coordination.
- Managed patient records using electronic health record (EHR) systems, ensuring compliance with regulations.
- Trained and mentored administrative staff on best practices for customer service and office procedures.
- Collaborated with healthcare providers to streamline communication and improve care delivery processes.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Implemented scheduling systems to optimize appointment availability and reduce wait times.
- Analyzed financial reports to manage budgets effectively and identify cost-saving opportunities.
Front Desk Medical Receptionist
Foot and Ankle Center
2012.05 - 2017.09
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Processed patient registrations and insurance verifications accurately to enhance service delivery.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
Front Desk Medical Receptionist
Dr. Edward Laird, MD
2006.08 - 2012.04
- Facilitated effective communication between medical staff and patients, ensuring clarity in appointment details and follow-up instructions.
- Led initiatives to enhance data accuracy in patient records, contributing to improved compliance with healthcare regulations.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Manager
700 Bowl
1996.11 - 2006.05
- Directed daily operations to ensure smooth workflow and exceptional customer experiences.
- Implemented staff training programs to enhance service quality and operational efficiency.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Developed and maintained budgets, ensuring effective allocation of resources across departments.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - General Studies
Edison Community College
Fort Myers, FL1995-05
High School Diploma -
Bishop Verot High School
Fort Myers, FL1991-05
Skills
- Medical practice management
- Electronic health records
- Staff management
- Policy and procedure development
- Healthcare compliance
- Insurance billing
- Medical billing
- Medical coding
- Hiring medical personnel
- Attention to detail
- Time management
- Multitasking Abilities
Timeline
Medical Practice Manager
Foot and Ankle Center
2017.10 - 2021.08
Front Desk Medical Receptionist
Foot and Ankle Center
2012.05 - 2017.09
Front Desk Medical Receptionist
Dr. Edward Laird, MD
2006.08 - 2012.04
Manager
700 Bowl
1996.11 - 2006.05
No Degree - General Studies
Edison Community College
High School Diploma -
Bishop Verot High School