Shalonda Anderson

• Work 40 hours weekly
• Provide courteous and professional assistance to taxpayers regarding tax obligations and filing procedures.
• Offer guidance on tax regulations, forms, and deadlines to reduce filing errors.
• Investigate and resolve taxpayer issues, including discrepancies and payment problems.
• Maintain accurate and detailed records of all interactions.
• interviewed taxpayers to understand one's individual circumstances and goals, and advises on the most advantageous ways to meet them.

Worked 40hours weekly

• Demonstrates increased knowledge of company products and equipment while assisting customers with product selection based on stated needs, proposed use and budget
• Breaks down and evaluates user problems using test scripts, screen sharing, prototypes and probing questions and personal expertise.
• Research individual account profiles to diagnose and direct customers to appropriate departments if necessary.
• Use third party company software to accurately verify customers and prevent potential fraud.

Worked 40hours weekly

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Shipped material and performed boxing, packing, labeling and preparation of related documents.
• Verified quantity and description of materials received by checking merchandise against packing list.
• Trained and audited new and tenured employees to ensure safety guidelines were followed and orders were received on-time.