Shalonda Carson
Fredericksburg,Va
Summary
Detail-oriented Office Administrator experienced in managing service operations to enhance efficiency and compliance. Optimized resource allocation and streamlined processes through strong organizational skills and attention to detail. Delivered improved service delivery and client satisfaction by employing effective problem-solving and collaboration.
Overview
6
6
years of professional experience
Work History
General Services Coordinator
Erickson of Greenspring
Springfield,VA
08.2025 - Current
- Developed and implemented operational procedures to streamline service delivery across multiple departments.
- Managed inventory and supply chain logistics, optimizing resource allocation for daily operations.
- Coordinated schedules and activities for residents to enhance community engagement and satisfaction.
- Trained new staff on organizational policies, ensuring consistent adherence to quality standards and protocols.
- Collaborated with cross-functional teams to identify areas for process improvement and efficiency gains.
- Managed inventory levels with regular audits, maintaining optimal stock levels.
- Handled incoming calls professionally, directing callers to appropriate personnel or departments.
- Improved vendor relationships through effective communication and negotiation skills.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
CALL CENTER REPRESENTATIVE/SCANNER
VOLVO OF ALEXANDRIA
ALEXANDRIA, VA
01.2023 - 07.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Provide customer service
- Log all customers' interactions into the Management System
- Scheduled appointments for customers to visit dealership, optimizing time management for staff and enhancing customer experience
- Schedule appointments for customer to visit dealership
- Work and communicate with teammates to promote a positive, supportive professional working environment
- Maintain an organized, clean, and safe work area
- Scan customers' files and documents
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
MEETING PLANNER
METROPOLITAN MANAGEMENT CONFERENCE SERVICES
OXON HILL, MD
08.2020 - 01.2024
- Planned and coordinated all registration, transportation, and hotel accommodations to ensure smooth execution of all event activities.
- Supported event planner in developing client budgets, ensuring alignment with event goals.
- Tracked and adjusted expenses through monitoring of income expense sheets, maintaining budget integrity.
- Designed and distributed name badges, tent cards, meeting materials, and surveys to enhance attendee experience.
- Operated office equipment, including fax machines and copiers, to support daily operations., such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Education
High School Diploma -
T.C.. Williams
Alexandria, VA06-2000
Meeting And Event Planning - Meeting And Event Planning
Penn Foster Career School
Scranton, PA09-2020
Skills
- Event coordination
- Event coordination
- Project Management
- Safety Training
- On-site Management
- Vendor negotiation
- Venue coordination
- Client relations
- Virtual Meetings
- Multitasking and time management
- Customer service
- CPR and FIRST AID
Accomplishments
- Achieved Shinning Star by completing going above with accuracy and efficiency of helping people in need.
Timeline
General Services Coordinator
Erickson of Greenspring
08.2025 - Current
CALL CENTER REPRESENTATIVE/SCANNER
VOLVO OF ALEXANDRIA
01.2023 - 07.2025
MEETING PLANNER
METROPOLITAN MANAGEMENT CONFERENCE SERVICES
08.2020 - 01.2024
High School Diploma -
T.C.. Williams
Meeting And Event Planning - Meeting And Event Planning
Penn Foster Career School