Shalonda Harris
Louisburg,NC
Summary
Dynamic professional with extensive experience in customer service and management roles at Skill Factory and Lucky 7 Sweepstakes. Proven ability to enhance team collaboration and operational efficiency through strong organizational and logistics management skills. Expertise in maintaining compliance with safety protocols while promoting independent living skills for clients. Committed to delivering exceptional support and optimizing time management across all tasks.
Overview
14
14
years of professional experience
Work History
Customer Service
Skill Factory
Louisburg, USA
01.2017 - 01.2020
- Provided customer service while managing cash register operations.
- Provided superior customer service at all times.
- Developed customer service procedures, policies and standards for customer service department.
- Implemented best practices for providing excellent customer service.
Manager
Lucky 7 Sweepstakes
Louisburg, USA
01.2017 - 01.2020
- Led a team of 5 staff members to achieve departmental objectives
- Managed daily operations of sweepstakes activities and ensured compliance with regulations.
- Oversaw scheduling and staffing to maintain optimal service levels.
- Coordinated training sessions for staff to enhance customer service skills.
- Coordinated daily operations to maintain workflow
Machine Operator
Quality Contractors
Louisburg, USA
01.2016 - 01.2017
- Moved goods with stand-up and sit-down forklifts, supporting efficient workflow.
- Used hand tools for construction and repair projects, contributing to project completion.
- Operated heavy machinery to ensure efficient production processes.
- Maintained equipment through regular inspections and preventative measures.
- Collaborated with team members to streamline operations and enhance workflow.
Shift Leader_Residential Counselor
First-line Supervisors of Personal Service Workers
Youngsville, USA
01.2014 - 01.2015
- Supervised staff and residents, fostering a supportive and safe group home environment
- Ensured implementation of person-centered plans (PPCs) to meet individual resident needs
- Assist with daily living activities and encourage the development of independent living skills
- Maintained accurate documentation for each resident, ensuring compliance with HIPAA guidelines
House lead in a residential group home
Life Physical and Social Science Technical Learning Services
Durham, USA
01.2006 - 01.2008
- Administered medications and inserted catheters and gastric tubes to effectively manage clients' health conditions
- Developed and led activities for physically challenged clients, promoting engagement and improving quality of life
- Collaborated in weekly clinical meetings to exchange vital information with doctors and therapists, enhancing care coordination for clients
Education
Nursing Assistant
Vance-Granville Community College
Henderson, NC08-2001
High School Diploma -
Louisburg High School
Louisburg, NC06-1996
Skills
- Customer service
- Customer order management
- Service delivery coordination
- Customer safety procedures
- Product loss prevention
- Cash handling
- Team collaboration
- Time optimization
- organizational abilities
- Basic computing skills
Awards
- CPR Certification
- Med Tech
Timeline
Customer Service
Skill Factory
01.2017 - 01.2020
Manager
Lucky 7 Sweepstakes
01.2017 - 01.2020
Machine Operator
Quality Contractors
01.2016 - 01.2017
Shift Leader_Residential Counselor
First-line Supervisors of Personal Service Workers
01.2014 - 01.2015
House lead in a residential group home
Life Physical and Social Science Technical Learning Services
01.2006 - 01.2008
Nursing Assistant
Vance-Granville Community College
High School Diploma -
Louisburg High School