Shalonda Igess
Plainfield,IL
Summary
Seeking a position that offers professional challenges and valuable experience, allowing me to effectively apply my skills while contributing to the company's success.
Overview
10
10
years of professional experience
Work History
Blood Collection Specialist Team Lead RN
PlasmaSource
Aurora, Il
06.2023 - Current
- Function as an operational lead, supporting staff with interviewing and phlebotomy processes, and providing coaching when needed.
- Assist the Manager or Supervisor in providing direction and/or supervision of Donor Care Technicians, providing input for and conducting employee performance reviews.
- Lead continuous improvement by fostering teamwork, empowering staff and facilitating effective communication
- Lead by example, mentor and train team members to reach their top potential and share in the mission of the vision of Plasmasource.
- Interact with donors and ensure they have a positive experience and want to return.
Trainer
Amazon
Elmwood, IL
10.2022 - 06.2023
- Deliver engaging training sessions and workshops, focusing on operational excellence, customer service skills, and Amazon-specific processes.
- Mentor and guide new hires and existing employees, offering support during their onboarding and throughout their career development journey.
- Collect and analyze feedback from training sessions to continuously improve training programs and address any gaps in knowledge.
- Use and analyze data on a daily basis to improve new hire learning experience.
- Organize and monitor cross training for the operations to support peak skill requirements.
- Evaluate trainee performance through assessments and feedback, providing additional support and resources as needed to ensure successful skill acquisition.
RN Externship
Advocate Christ Medical Center
Oak Lawn, Illinois
07.2022 - 11.2022
- Assessed patient health and developed individualized care plans accordingly.
- Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
- Educated patients on health maintenance, disease prevention, and treatment options.
Donor Specialist
Versiti Blood Center
Naperville, Il
09.2019 - 02.2022
- Phlebotomist, responsible for taking blood from donors, properly label blood collections and sample tubes for hospitals and lab.
- Provided Superior customer service to all donors donating blood at our centers.
- Practice aseptic techniques on all donors and donations according to policy and procedures.
- Operates Trima Accel apheresis automated blood collection system machine to boost productivity within donations.
- Performed health history and physical on all potential donors according to company policy and procedures.
- Determine donor eligibility, perform venipunctures/draw blood, and ensure donor and recipient safety Qualifications.
- Provided mentorship and guidance to new phlebotomy hires, fostering a supportive learning environment.
- Assisted in the onboarding process, helping new staff acclimate to the workflow and culture of the center.
- Evaluated trainee performance, offering constructive feedback and tailored support to enhance skills and confidence.
- Promoted a team-oriented atmosphere, encouraging collaboration and knowledge sharing among staff members.
Customer Service
Verizon Wireless
Rolling Meadows, Illinois
04.2018 - 10.2019
- Respond to customer inquiries via phone, chat, or email, providing accurate information about Verizon products, services, and billing.
- Assist customers in troubleshooting issues with their accounts or devices, using effective problem-solving skills to find solutions.
- Help customers manage their accounts, including billing inquiries, plan changes, and service upgrades or downgrades.
- Identify customer needs and promote relevant Verizon products and services, ensuring compliance with sales goals.
- Maintain accurate records of customer interactions, documenting inquiries, complaints, and resolutions in the system.
- Work collaboratively with team members and other departments to enhance the overall customer experience.
Harmon Team Leader
Bed Bath & Beyond
Chicago Ridge, IL
09.2017 - 04.2018
- Oversee the daily operations of the Harmons department, ensuring exceptional customer service and efficient team performance.
- Lead, mentor, and inspire team to create a welcoming environment for customers while achieving sales goals and maintaining product standards.
- Monitor sales metrics and drive team performance to meet and exceed departmental sales goals.
- Oversee product displays and ensure compliance with merchandising standards. Assist with inventory management, including stock replenishment and loss prevention.
Trainer Ambassador
Amazon
Romeoville, IL
09.2016 - 03.2017
- Deliver engaging training sessions and workshops, focusing on operational excellence, customer service skills, and Amazon-specific processes.
- Mentor and guide new hires and existing employees, offering support during their onboarding and throughout their career development journey.
- Collect and analyze feedback from training sessions to continuously improve training programs and address any gaps in knowledge.
- Use and analyze data on a daily basis to improve new hire learning experience.
- Organize and monitor cross training for the operations to support peak skill requirements.
- Evaluate trainee performance through assessments and feedback, providing additional support and resources as needed to ensure successful skill acquisition.
Direct Support Provider (CNA)
Helping Hands Center
Countryside, IL
01.2015 - 02.2017
- Trained new hires in best practices for supporting individuals with developmental disabilities, emphasizing person-centered care, and effective communication.
- Familiarize new staff with the group home's policies, procedures, and culture, and Provided ongoing support and mentorship, encouraging a collaborative environment to enhance staff development and client care.
- Meal preparation, housekeeping, transportation, medical administration, and implementing individual program plans.
- Budgeting of client’s expenses.
- Ensure that individuals' health is monitored, and safety precautions are put in place for continuity of care.
- Communicate all individual needs to appropriate Program Supervisors, including but not limited to schedule changes, medical concerns, behavioral concerns, family needs/concerns, etc.
Education
Registered RN -
Rasmussen University
Skills
- Self-motivated
- Interpersonal skills
- MS Word
- Power Point
- Access
- Outlook
- Excel
- Adaptable to changing situations
- EPIC Documentation Experience
- Therapeutic phlebotomy
- Mentorship and training
- Leadership
Timeline
Blood Collection Specialist Team Lead RN
PlasmaSource
06.2023 - Current
Trainer
Amazon
10.2022 - 06.2023
RN Externship
Advocate Christ Medical Center
07.2022 - 11.2022
Donor Specialist
Versiti Blood Center
09.2019 - 02.2022
Customer Service
Verizon Wireless
04.2018 - 10.2019
Harmon Team Leader
Bed Bath & Beyond
09.2017 - 04.2018
Trainer Ambassador
Amazon
09.2016 - 03.2017
Direct Support Provider (CNA)
Helping Hands Center
01.2015 - 02.2017
Registered RN -
Rasmussen University
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