Shalonda Jackson
Thomson,GA
Summary
Dynamic HIM Specialist with proven expertise at WellStar MCG in vital records management and customer relations. Skilled in analytical thinking and documentation management, I excelled in streamlining processes and enhancing record accuracy, ensuring compliance with health regulations. Recognized for effectively communicating with providers to resolve deficiencies and improve operational efficiency.
Overview
6
6
years of professional experience
Work History
HIM Specialist
WellStar MCG
Augusta, GA
09.2024 - Current
- Vital records data abstraction and record completion.
- Review birth registration worksheets completed by patients.
- Conduct patient interviews to complete paternity affidavits.
- Provides birth verification and social security letter to parents.
- Provides information to health/government agencies and insurance companies.
- Reviews death certificate work queue in Epic and certifies death certificates on behalf of the physicians when proper documentation is present.
Customer Liaison
WellStar MCG
Augusta, GA
04.2024 - 09.2024
- Communicates notices through email to the providers regarding their incomplete and delinquent records in accordance with medical staff medical record policy.
- Updates and maintains the suspension tracking log when a provider has been suspended and reinstated. Report the suspensions to quality improvement (QI) department and medical staff leadership.
- Chart correction/reviewed to determine if the deficiency needs to be reassigned to another provider, sent back to original provider or locate the documentation in other visits.
Office Manager
Mcneil Funeral Home
Evans, GA
05.2020 - 04.2024
- Maintain computer and physical filing systems.
- Controls finances and allocating expenses.
- Managed office operations.
- Prepared payroll
- Oversee office inventory
- Process insurance claims
Education
High School Diploma -
Thomson High School
Thomson, GASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
HIM Specialist
WellStar MCG
09.2024 - Current
Customer Liaison
WellStar MCG
04.2024 - 09.2024
Office Manager
Mcneil Funeral Home
05.2020 - 04.2024
High School Diploma -
Thomson High School