Shalonda Johnson
Centerpoint ,AL
Summary
Leveraged strong typing skills and data entry experience to enhance operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Central Alabama Water
Birmingham, AL
2025 - 03.2026
- Assisted customers with inquiries and service requests, ensuring prompt and accurate responses.
- Processed account updates and maintained accurate customer records in CRM software.
- Collaborated with team members to resolve complex customer issues
- Provided training support to new representatives, enhancing team knowledge and performance.
- Resolved billing inquiries and discrepancies to enhance customer satisfaction.
- Processed payments
Annuity specialist
Protective Life Corporation
Birmingham Al
01.2020 - 2025
- High level customer service and support for annuity contracts.
- Answering inquiries, processing transactions, and solving problems for financial professionals and customers.
- Using various systems to manage contract information, handling complex transactions, ensuring accuracy, and adherence to goals
Customer Service Representative
Allstate Insurance Co
Birmingham, AL
11.2018 - 09.2020
- Collaborated with team members to resolve complex customer issues efficiently.
- Monitored service quality metrics and contributed to process improvement initiatives.
- Handled billing inquiries and discrepancies, maintaining high levels of customer satisfaction.
- Developed FAQs and troubleshooting guides to improve customer self-service options.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High school graduate - undefined
E.B Erwin High-school
05.2010
Skills
- Active listening
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
- Microsoft outlook
- Scheduling
- Paperwork processing
- Order processing
- Documentation
- Administrative support
- Microsoft PowerPoint
- Customer service
AWARDS AND ACKNOWLEDGEMENTS
Awards for being the customers advocate, ensuring accuracy, and being a team player.
Timeline
Annuity specialist
Protective Life Corporation
01.2020 - 2025
Customer Service Representative
Allstate Insurance Co
11.2018 - 09.2020
High school graduate - undefined
E.B Erwin High-school
Customer Service Representative
Central Alabama Water
2025 - 03.2026