Summary
Overview
Work History
Education
Skills
Timeline
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Shalonda Jones

Shalonda Jones

Sales Development Representative
Richmond

Summary

As a seasoned Sales Development Representative (SDR), I specialize in propelling business expansion through strategic prospecting and lead cultivation. My expertise lies in pinpointing and engaging prospective clients, underpinned by a talent for nurturing enduring professional relationships through adept communication. My commitment to staying abreast of market shifts and in-depth product understanding empowers me to convincingly present compelling value propositions. Skilled in a diverse array of sales methodologies and tools, I excel in designing influential interactions that spark significant dialogues, thereby enriching the sales funnel.

Overview

7
7
years of professional experience

Work History

Sales Development Representative

Lucidworks
01.2023 - Current
  • Proactively identify and engage potential clients, including new logos and expanding relationships with existing customers at Lucidworks.
  • Conduct targeted outreach to qualify leads and nurture relationships, significantly contributing to the sales pipeline.
  • Utilize effective communication skills and in-depth knowledge of Lucidworks' solutions, including Generative AI and Search solutions.
  • Drive business growth by connecting prospective clients with customized solutions that align with their specific needs.
  • Maintain up-to-date knowledge of industry trends to stay ahead in the competitive market.
  • Leverage various sales tools effectively to enhance lead generation and qualification processes.
  • Collaborate closely with the sales team to optimize lead conversion and streamline sales strategies.

Benefits Specialist

Aetna/Coventry
02.2020 - 11.2022
  • Delivered exceptional service to Aetna members by ensuring comprehensive understanding of their benefits.
  • Effectively communicated details of benefits to members, addressing inquiries and concerns with clarity and accuracy.
  • Provided dedicated support to optimize member satisfaction through prompt and efficient service.
  • Collaborated with internal teams and external partners to gather and relay accurate information regarding members' plans, pricing, and procedures.
  • Maintained a strong focus on enhancing member experience by delivering reliable and empathetic customer service.

Inside Sales Representative

Charter Communications
01.2018 - 12.2018
  • Proactively engaged with potential customers to generate leads, effectively communicating the value of Spectrum's products and services.
  • Consistently surpassed monthly sales quotas, demonstrating exceptional sales proficiency.
  • Maintained an extensive knowledge of Spectrum's product offerings, ensuring the provision of accurate and relevant information to customers.
  • Swiftly and effectively addressed customer inquiries, contributing to a seamless customer experience.
  • Achieved a notable 98% Customer Satisfaction (CSAT) rating, reflecting high-quality service delivery.
  • Recognized as a top performer, consistently ranking in the top 5% of sellers across the Spectrum network.
  • Demonstrated a steadfast commitment to excellence and delivering outstanding service, leading to significant customer satisfaction.
  • Received awards and recognition for outstanding achievements in sales, contributing positively to the team's success and sales culture.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2018

Skills

Product Knowledge

Timeline

Sales Development Representative

Lucidworks
01.2023 - Current

Benefits Specialist

Aetna/Coventry
02.2020 - 11.2022

Inside Sales Representative

Charter Communications
01.2018 - 12.2018

High School Diploma -

Penn Foster Career School

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Shalonda JonesSales Development Representative