Stephanie Ontiveros
El Paso,TX
Summary
Excel in communication, adaptability, and problem-solving to enhance team performance and achieve targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
EBQ
Austin , TX
10.2023 - 10.2024
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Maintained an up-to-date database of prospects and clients.
- Set appointments to present solutions to prospective customers.
- Conducted outbound prospecting and lead generation to identify potential new clients.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Front End Team Lead
Cabelas Bass Pro Shop
El Paso, TX
03.2023 - 08.2023
- Provided technical leadership, mentorship and guidance to team members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Front End Team Lead
Walmart
Sunland Park, NM
06.2019 - 02.2023
- Provided technical leadership, mentorship and guidance to team members.
- Ensured compliance with coding standards, best practices and guidelines.
- Organized training sessions for team members on new technologies or techniques used in projects.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Welcomed large volume of guests and improved overall customer service.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Cleaned shelves, counters and tables to maintain organized store.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Some College (No Degree) - Dance
The University of Texas At El Paso
El Paso, TXSkills
- Marketing support
- Lead Qualification
- Leads Prospecting
- Product Demonstration
- Customer Relationship Building
- Sales Forecasting
- Cold-calling
- CRM Tracking
- Active Listening
- Inventory Management
- Team Leadership
- Teamwork and Collaboration
- Analytical Thinking
- Product Knowledge
- Attention to Detail
- Professionalism
- Self Motivation
- Organizational Skills
- Business Development
Languages
Spanish
Professional
References
References available upon request.
Timeline
Sales Development Representative
EBQ
10.2023 - 10.2024
Front End Team Lead
Cabelas Bass Pro Shop
03.2023 - 08.2023
Front End Team Lead
Walmart
06.2019 - 02.2023
Some College (No Degree) - Dance
The University of Texas At El Paso
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