Shalonda Shannon
MD
Summary
Results-driven operations leader with extensive experience coordinating high-volume, time-sensitive environments, managing personnel, and enforcing compliance and safety standards. Proven ability to lead teams, maintain operational performance, resolve issues in real time, and drive accountability across multiple departments. Strong background in workforce coordination, reporting, and process improvement in fast-paced, high-pressure settings.
Overview
13
13
years of professional experience
Work History
Records Coordinator
Anne Arundel County Detention Center
Annapolis, MD
08.2024 - 01.2026
- Coordinated daily operations across courts, law enforcement, and internal departments to ensure timely processing and uninterrupted workflow
- Responded to and resolved high-volume inquiries from internal and external stakeholders, maintaining strong customer service and communication standards
- Monitored real-time operational data and case activity to prevent delays and ensure accurate execution of time-sensitive processes
- Interpreted legal documentation and enforced compliance with policies, procedures, and regulatory requirements
- Identified and resolved discrepancies through research and cross-functional coordination, minimizing operational disruptions
- Communicated updates, status changes, and critical information to stakeholders to maintain alignment and operational efficiency
Senior Executive Assistant
The Pentagon
08.2022 - 09.2023
- Coordinated executive schedules, meetings, and cross-departmental communication to support daily operations and leadership priorities
- Prepared detailed reports, correspondence, and briefings to ensure clear and effective communication across teams
- Documented meeting minutes and tracked action items to ensure accountability and timely follow-up
- Maintained and organized records in compliance with federal documentation and record management standards
Financial Management Supervisor
The Pentagon
04.2021 - 08.2022
- Supervised operations supporting 16,000+ users, ensuring performance standards, compliance, and service delivery expectations were consistently met
- Assigned workloads, monitored team performance, and enforced accountability to achieve operational goals and deadlines
- Managed high-volume service operations, resolving issues and responding to inquiries in a timely and effective manner
- Developed and analyzed reports and performance metrics to support leadership decision-making and process improvements
- Forecasted operational needs and adjusted workflows to maintain efficiency, productivity, and resource alignment
Procurement Analyst II
Department of Commerce
09.2020 - 10.2021
- Coordinated executive schedules, meetings, and cross-departmental communication to support daily operations and leadership priorities
- Prepared detailed reports, correspondence, and briefings to ensure clear and effective communication across teams
- Documented meeting minutes and tracked action items to ensure accountability and timely follow-up
- Maintained and organized records in compliance with federal documentation and record management standards
Budget Analyst
The Pentagon
10.2019 - 10.2020
- Tracked, analyzed, and reported financial and operational data to support planning, budgeting, and resource allocation
- Maintained system accuracy and ensured compliance with financial policies and reporting procedures
- Responded to internal inquiries regarding funding, processes, and operational requirements
Logistics Specialist II
US Navy
01.2013 - 02.2017
- Supervised logistics operations, including personnel coordination, scheduling, and resource allocation in high-demand environments
- Ensured compliance with safety standards, operational procedures, and regulatory requirements
- Coordinated time-sensitive operations, maintaining efficiency and accuracy under pressure
- Led teams, monitored performance, and resolved operational challenges to ensure mission success
Education
Business Administration And Management
University of Baltimore
Baltimore, MD05.2028
Skills
- Customer Service & Operations Coordination
- Team Leadership
- Decision-Making Under Pressure
- Workforce Scheduling & Reporting
Timeline
Records Coordinator
Anne Arundel County Detention Center
08.2024 - 01.2026
Senior Executive Assistant
The Pentagon
08.2022 - 09.2023
Financial Management Supervisor
The Pentagon
04.2021 - 08.2022
Procurement Analyst II
Department of Commerce
09.2020 - 10.2021
Budget Analyst
The Pentagon
10.2019 - 10.2020
Logistics Specialist II
US Navy
01.2013 - 02.2017
Business Administration And Management
University of Baltimore