Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Shalonda Waller

Shalonda Waller

Bowie,Md

Summary

DOD Cleared Data Architect well-versed in defining requirements, planning solutions and implementing structures at the enterprise level. Analytical problem-solver with a detail-oriented and methodical approach. Prepared to offer 5 + years of related experience to a dynamic new position with room for advancement.

Overview

9
9
years of professional experience

Work History

IAPDA Certified Debt Specialist

Beyond Finance
Bowie, Md
06.2022 - Current
  • Engage prospects through proactive outreach that have requested debt consolidation solutions through various channels.
  • Manage CRM pipeline and schedule to maximize individual opportunities.
  • Advise customers of alternative options and strategies for debt repayment and debt consolidation solutions.
  • Closing over $2million in debts within 60days, saving clients thousands of dollars each month on principal and interest balances.
  • Empathize with clients and analyze customer's financial situations to offer solutions that help customers achieve financial goals.
  • Strive for excellence and achieve or exceed daily metrics and monthly targets while setting our customers up for success.
  • Ensure all sales transactions adhere to compliance standards.

Business Analyst

US Navy - Strategic Systems Program Office (SSPO)
Bowie, Md
07.2020 - 06.2022
  • Expertly planned, architected, designed and built Atlassian JIRA/Confluence environments.
  • Implemented technical design as part of Scrum team and contributed to development of cloud- hosted electronic procurement system by providing innovative solutions to complex problems
  • Actively upgraded existing backup/QA architecture to newer, more efficient and fail-secure technology, resulting in accounting for 100% uptime SLA-requirement. Escalated root causes and implemented corrective measures
  • Met with Navy SSP stakeholders to establish favorable business relationships and support mutually to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.

Solutions Architect

US Army – Assistant Secretary Of The Army -ASA/ALT
08.2019 - 06.2020
  • Assisted ASA ALT community in overseeing their enterprise business architecture, transition implementations, and architectural components for their organization. Designed, promoted and delivered highly scalable, reliable, and high-performance pipelines to integrate large volumes of complex data, reduce costs and improve information flows.
  • Liaised with business stakeholders, data scientists and enterprise data modeler to elicit, decipher, and edify requirements for all projects involving enterprise data. Developed and implemented long-term strategic road maps and phased plans that matured data architecture over several years that supported both current and future state business processes.
  • Applied established development methodologies such as DOTMLPF and 17 end-to ends to DOD architectural design.

Senior Customer Engagement Analyst

Office Of State Superintendent Of Education (OSSE)
02.2014 - 08.2019
  • Utilized using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Customer Lookup, Route Assignment, Email Alerts and Text notifications to automate business processes for continuous process improvements.
  • Supported in development of consoles for data tools i.e. data loader for data import and export operations
  • Streamlined overall customer engagement activities for OSSE – (Department of Transportation) by providing inbound and outbound communications to stakeholders, while ensuring timely completion of allocated task and projects
  • Implemented Salesforce Outlook Connector for creating and synchronizing contacts and activities with Salesforce CRM.

Education

Bachelor of Science - Sociology

Averett University
Danville, VA
05.2017

Skills

  • Process Improvement
  • Product development
  • Data Collection
  • Risk Mitigation Strategies
  • Program Management
  • Requirements Definition
  • Technical Reviews
  • Data analysis
  • Stakeholder relationships

Timeline

IAPDA Certified Debt Specialist

Beyond Finance
06.2022 - Current

Business Analyst

US Navy - Strategic Systems Program Office (SSPO)
07.2020 - 06.2022

Solutions Architect

US Army – Assistant Secretary Of The Army -ASA/ALT
08.2019 - 06.2020

Senior Customer Engagement Analyst

Office Of State Superintendent Of Education (OSSE)
02.2014 - 08.2019

Bachelor of Science - Sociology

Averett University

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Shalonda Waller