Shalonda Wheeler
Grand Prairie,TX
Summary
Experienced professional who truly enjoys helping, leading, and motivating others to accomplish individual and group goals. Focus-driven professional who reaches business dilemmas and provide the proper solutions when necessary. Experienced in Auto-Financing, Mortgage Services and Customer Service. Motivated professional considered talented leader and driven problem solver. Brings 10+ years of experience in Mortgage and Auto Financing role. Offers outstanding attention to detail.
Overview
17
17
years of professional experience
Work History
Independent Contractor
Amazon Flex
Dallas, TX
04.2022 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
Home Preservation Specailist
Digital Risk
Carrollton, TX
08.2020 - 03.2022
- Proccess loan forbearances/ partial claims/Loan cloing, direct to closing
- Welcome call within 24 hours of assignment
- Stress urgency for documents quickly giving timelines & dates
- Have loans closed and funded before lock expiration date
- Pipeline of 30-40 loans
- Strong attention to detail while staying in touch with customers needs
Caregiver/ Home Healthcare Aide
Arlington, TX
07.2016 - 08.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Loss Mitigation Specialist
Ally Financial
Lewisville, TX
12.2014 - 07.2016
- Initiated contact with customers reminding them of late or missed payments
- Obtained facts regarding reasons for delinquency while negotiating payment resolutions
- Assessed excess wear and mileage charges on Smart Lease and Smart Buy accounts within company guidelines
- Addressed customer concerns with accurate information using professionalism and integrity.
Loan Servicing Specialist II
J. P. Morgan Chase Bank
Grand Prairie, TX
11.2011 - 09.2014
- Enter loan information into the loan origination system and updated the estimated closing date and file status dates as received
- Reviewed new loans, order all third- party documentation and sent a needed items list to borrower
- Analyze credit, review asset statements, income documents and calculate figures such as income, tax returns, loan percentages and debt ratios
- Send borrowers Conditional Approval letter listing Underwriting Conditions upon receipt of Conditional Approval
Back End Account Manager
Santander Consumer USA
North Richland Hills, TX
06.2007 - 10.2011
- Collecting on accounts from 60dpd-charge-off
- Heavy Skip tracing, contacting vendors, nearby and relatives in attempt to contact customer or locate collateral
- Determine reason for delinquency and assist customer in resolving the problem permanently to prevent charge-off on credit
- Adhere to all company policies and procedures Ranked in top 5% monthly
Education
High School Diploma - ATI Health
JUSTIN F. KIMBALL HIGH SCHOOL
Skills
- Data Entry
- Loss Mitigation
- Loan Servicing
- Income verification
- Document Review
- Loan Documentation
- Strong analytical skills
- Customer service-focused
- Collections proficiency
- Excellent communicator
Timeline
Independent Contractor
Amazon Flex
04.2022 - Current
Home Preservation Specailist
Digital Risk
08.2020 - 03.2022
Caregiver/ Home Healthcare Aide
07.2016 - 08.2020
Loss Mitigation Specialist
Ally Financial
12.2014 - 07.2016
Loan Servicing Specialist II
J. P. Morgan Chase Bank
11.2011 - 09.2014
Back End Account Manager
Santander Consumer USA
06.2007 - 10.2011
High School Diploma - ATI Health
JUSTIN F. KIMBALL HIGH SCHOOL
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