Shalonda Williams
Los Angeles,CA
Summary
Accomplished Program Director at JWCH Institute, adept in personnel supervision and program leadership, significantly enhancing team productivity and program outcomes. Skilled in fostering partnerships and interdepartmental coordination, I have a proven track record of delivering exceptional results through innovative solutions and effective team development. My approach combines professional communication with strong interpersonal skills, driving continuous improvement and stakeholder satisfaction. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply [Number] years of experience to new professional challenges with growth-oriented organization.
Overview
9
9
years of professional experience
Work History
Program Director
JWCH Institute
04.2022 - 07.2024
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problem solving.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Fostered culture of innovation and continuous improvement, encouraging team feedback and ideas.
- Established and maintained effective working relationships with stakeholders, enhancing collaboration and support.
- Oversaw staff schedules and assignments to handle programming demands.
Assistant Program Director
JWCH Institute
01.2021 - 04.2022
- Assisted program manager with developing budget and schedule.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
- Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
- Managed human resource goals by recruiting, training, coaching and disciplining employees.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Conducted performance reviews to provide feedback to staff for improvements.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and creating personalized development plans.
- Managed budgets effectively, optimizing resource allocation to maximize program outcomes.
- Updated director about project status, updates and concerns on daily basis.
- Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
CLIENT AIDE SUPERVISOR
JWCH Institute
12.2015 - 01.2021
- Maintained accurate documentation of client progress, facilitating data-driven decision making for care plans.
- Supported clients during medical appointments by providing transportation assistance and advocating for their needs when necessary.
- Contributed to interdisciplinary team meetings by sharing insights gained from direct interactions with clients.
- Participated in ongoing training and professional development, staying current on best practices in client aide services.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Vocational Nursing License - Vocational Nursing
Community Based Education College
Los Angeles06.2012
Associate of Applied Science - Business Administration
Los Angeles Southwest College
Los Angeles, CA06.2023
Skills
- Effective Leader
- Administration Knowledge
- Program Leadership
- Harm Reduction
- Trauma Informed Care
- Staff Development
- Partnership Development
- Personnel Supervision
- Operations Oversight
- Written Communication
- Time management Abilities
- Professionalism
- Interpersonal Skills
- Interdepartmental Coordination
- Program Guidelines Adherence
Timeline
Program Director
JWCH Institute
04.2022 - 07.2024
Assistant Program Director
JWCH Institute
01.2021 - 04.2022
CLIENT AIDE SUPERVISOR
JWCH Institute
12.2015 - 01.2021
Vocational Nursing License - Vocational Nursing
Community Based Education College
Associate of Applied Science - Business Administration
Los Angeles Southwest College
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