Ashley Garcia
Los Angeles,CA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
JWCH Institute
09.2022 - Current
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Documented patient information using and EHR system "Next Gen"
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Phlebotomy Intern
L.A. Downtown Medical Center
06.2022 - 07.2023
- Maintained sterile work environment for accurate results and patient safety.
- Enhanced patient comfort by efficiently performing blood draws and specimen collection.
- Performed difficult venipunctures on patients with challenging veins, minimizing discomfort and increasing success rate.
- Applied knowledge of HIPAA regulations to maintain patient confidentiality throughout the internship experience.
- Reduced patient anxiety during blood draw procedures with empathetic communication style and gentle technique.
COVID-19 Tester
Infiniti Health LLC
08.2021 - 06.2022
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Documented and verified patient information using laboratory information system.
Education
Certified Phlebotomy Technician - Phlebotomy
Regan Career Institute
El Monte, CA06.2022
Certified Nurse Assistant - Certified Nurse Assistant
East Los Angeles Skills Center
Los Angeles, CA06.2021
High School Diploma -
Math Science & Technology Magnet Academy At Roosevelt High School
Los Angeles, CA06.2020
Skills
- Patient Relations
- Insurance Verification
- HIPAA Compliance
- Telephone Etiquette
- Professionalism
- Medical Terminology
- Adaptability
- Active Listening
- Microsoft Office
- Customer Service
- EMR / EHR
Certification
- CPT -Certified Phlebotomy Technician
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Medical Receptionist
JWCH Institute
09.2022 - Current
Phlebotomy Intern
L.A. Downtown Medical Center
06.2022 - 07.2023
COVID-19 Tester
Infiniti Health LLC
08.2021 - 06.2022
Certified Phlebotomy Technician - Phlebotomy
Regan Career Institute
Certified Nurse Assistant - Certified Nurse Assistant
East Los Angeles Skills Center
High School Diploma -
Math Science & Technology Magnet Academy At Roosevelt High School
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